Our Reviews
Shirley F|2020 Buick Encore
Confirmed Service Customer
9/15/2025
All work done as requested to satisfaction 100 score
9/16/2025
Shirley, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Legacy Westbank. We sincerely value your business and look forward to your next visit!
GRETNA, LA
Wendy T|2022 GMC Acadia
Confirmed Service Customer
9/23/2025
John Daigle was such a pleasure to deal with.
9/24/2025
We're happy you found our staff to be so supportive during your experience here at Legacy Westbank. Please don't hesitate to reach out if there's anything additional we can do for you.
WESTWEGO, LA
Nickles J|2011 Buick LACROSSE
Confirmed Service Customer
10/15/2025
My service advisor, Danielle Emmons was courteous and professional. The service performed on my vehicle was completed within a reasonable time frame.
10/18/2025
Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
BELLE CHASSE, LA
Nicole P|2023 Buick Encore GX
Confirmed Service Customer
10/17/2025
Think my front desk person was Danielle - she was awesome!
10/20/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GRETNA, LA
Kevin S|2025 GMC Terrain
Confirmed Service Customer
10/9/2025
Service is always quick and professional.
10/11/2025
Kevin, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
KENNER, LA
Linda M|2023 Buick Enclave
Confirmed Service Customer
10/29/2025
work done in a timely manner. Pleased with attention by service team member, Danielle
11/1/2025
Linda, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. Please let us know if there is anything else we can do for you; we are more than happy to help!
MARRERO, LA
Tyronne P|2021 GMC 1500 Sierra
Confirmed Service Customer
10/8/2025
It was very pleasant
10/10/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Lynn P|2022 GMC 2500HD Sierra
Confirmed Service Customer
10/10/2025
Danielle was very professional, courteous, knowledgeable, and patient. It was my first time working with her and I will request her assistance from here on out.
10/12/2025
We're happy you found our staff to be so supportive during your experience here at Legacy Westbank. Please let us know if there is anything else we can do for you; we are more than happy to help!
LAKE CHARLES, LA
Wayne E|2024 Buick Envision
Confirmed Service Customer
10/10/2025
Danielle and Becky are awesome. Very helpful and customer service was great!
10/12/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
WESTWEGO, LA
Gregory D|2024 GMC Sierra 1500
Confirmed Service Customer
10/16/2025
I do not understand why you make appointments and still have to wait hours for an oil change.
10/19/2025
Gregory, thank you for reaching out to us. We regret to hear about the situation you have described. Please contact us at (504) 517-0926 so we can work with you to make this right.
BELLE CHASSE, LA
Christopher E|2025 GMC Sierra 1500
Confirmed Service Customer
11/3/2025
Wait time is a little long, but, acceptable. Technician left greasy locking nut key in my center console. Other than that. Good job.
11/4/2025
Christopher, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (504) 517-0926 when you have a chance. Thank you, and we look forward to hearing from you.
LULING, LA
Sharlene B|2022 GMC Terrain
Confirmed Service Customer
9/19/2025
Was fine. Took awhile however glad recalls were done. Danielle was very pleasant..
9/22/2025
Sharlene, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
BELLE CHASSE, LA
Charles D|2023 GMC Sierra 1500
Confirmed Service Customer
9/19/2025
This visit was the best experience I have had there yet.
9/22/2025
Charles, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
MARRERO, LA
Rosalie B|2022 GMC Terrain
Confirmed Service Customer
10/3/2025
Excellent Service
10/6/2025
Rosalie, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BARATARIA, LA
Armand T|2022 GMC Terrain
Confirmed Service Customer
10/3/2025
Very timely everyone was very pleasant and helpfull only problem When I left the service department i got halfway to Luling and my check Engine light came on so I called and service told me to Come back I pulled over an called my Son who I was going to see he came and put a meter on the car and it showered the fuild pump module which is what was fixed we turned car back on an light was gone drove back all to way to gmc only to Have no code showing the car was not reset after repair very troubling an inconvenient
10/6/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (504) 517-0926 to discuss your concerns, as your satisfaction is of utmost importance to us.
WESTWEGO, LA
Oliver M|2025 GMC Sierra 1500
Confirmed Service Customer
11/13/2025
Great experience
11/14/2025
Oliver, we are very happy we could provide you with a positive experience! We hope to see you soon!
MARRERO, LA
Ross C|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
11/13/2025
Work was done in a timely fashion and service personnel was knowledgeable
11/14/2025
Ross, it is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Legacy Westbank and we hope to see you again.
NEW ORLEANS, LA
Madison M|2022 Buick Encore
Confirmed Service Customer
11/13/2025
Yall make this so easy. Taking in the vehicle, doing the work, quick response, and this is just fantastic service! That’s why I go through yall all the time ! I appreciate every single one of you and the hard work!
11/14/2025
Madison, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
MARRERO, LA
George S|2023 GMC Sierra 1500
Confirmed Service Customer
9/10/2025
The customer services was 💯 satisfying and the waiting time was not long at all
9/11/2025
George, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEW OREANS, LA
Gary C|2022 GMC Yukon XL
Confirmed Service Customer
9/16/2025
Had to have my car towed in on a Sunday and it was ready before noon on Monday
9/17/2025
Gary, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
MARRERO, LA
Calvin R|2019 GMC 1500 Sierra
Confirmed Service Customer
9/29/2025
Very good
9/30/2025
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
MARRERO, LA
Carol T|2016 Buick Encore
Confirmed Service Customer
10/23/2025
They kept our vehicle for two days, charged us $175.00 for a diagnosis which they wanted to charge us over $800 to repair. We declined and had our vehicle fixed for significantly lower. I was very disappointed in Legacy.
10/26/2025
Carol, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (504) 517-0926 at your earliest convenience to discuss how we can turn this experience into a positive one.
TERRYTOWN, LA
Keitheon T|2023 GMC Acadia
Confirmed Service Customer
11/13/2025
Had and issue with my vehicle where the check engine light came on so I called LEGACY GMC and talked to Ms. Rebecca (Becky) about my situation and she was very kind and told me to bring it in as soon as possible after work. When I got there Becky checked out the problem and got the mechanics to check out my vehicle immediately. They fixed the problem with my vehicle within under an hour and I was very impressed. I would definitely recommend Becky if you are going to LEGACY GMC. She was fantastic.
11/14/2025
Keitheon, we appreciate your positive review about your recent experience with us! We are happy to pass along your comments to Becky here at Legacy Westbank! Please let us know if there is anything else we can do for you; we are more than happy to help!
HARVEY, LA
Jennifer G|2024 GMC Canyon
Confirmed Service Customer
11/17/2025
Always a great experience!
11/18/2025
Jennifer, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Legacy Westbank
LULING, LA
Michael D|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
9/26/2025
Charge me for tire rotation but did not do it and didn’t replace my trailer hitch after fixing my tailgate
9/29/2025
Michael, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (504) 517-0926 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!
MARRERO, LA
Shuntel F|2024 GMC Terrain
Confirmed Service Customer
10/8/2025
Go for the most part, it just took too long I drop my car off for 8am , it was not ready until after 12 noon .
10/9/2025
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
GRETNA, LA
James D|2023 GMC Sierra 2500 HD
Confirmed Service Customer
10/24/2025
Becky was a great assistance to getting my vehicle back in a timely maner.
10/26/2025
We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
TERRYTOWN, LA
Paul B|2026 GMC Sierra 1500
Confirmed Sales Customer
10/31/2025
Everything was amazing. We felt the sales team was being straightforward and honest. Very knowledgeable and patient
COREY BELL
11/3/2025
We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!
MARRERO, LA
Donald S|2023 GMC Sierra 1500
Confirmed Service Customer
11/5/2025
Service was awesome
11/5/2025
Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
MARRERO, LA
William R|2022 GMC 1500 Sierra
Confirmed Service Customer
11/5/2025
In and out quick!! Great service
11/5/2025
William, we're glad everything was completed quickly and to your satisfaction! We can't wait to see you again, have a great day.
WAVELAND, MS
Gerald G|2024 GMC Terrain
Confirmed Service Customer
12/11/2025
Great service department, every one was very courteous, helpful & friendly. Thanks Gerald Gerdes
12/12/2025
Gerald, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
RIVER RIDGE, LA
Joey G|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
10/30/2025
I recently purchased 4 new tires from Legacy and want to thank Danielle for her assistance with getting my truck done quickly. I would also like to thank Mr Melvin for coming pick me up at my house and giving me a ride to the dealership.
11/2/2025
Joey, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Charles W|2022 GMC 1500 Sierra
Confirmed Service Customer
11/25/2025
Winning in early in the morning and didn’t leave the dealership till 6:00 PM and they still didn’t solve the problem
11/25/2025
Charles, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (504) 517-0926 to discuss your concerns, as your satisfaction is of utmost importance to us.
HARVEY, LA
Wendy B|2021 GMC Canyon
Confirmed Service Customer
12/1/2025
Very professional and friendly service.
12/2/2025
Wendy, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
MARRERO, LA
Lydia M|2023 GMC Acadia
Confirmed Service Customer
12/1/2025
I was greeted with a very warm smile from the gentleman and service was quickly. Casher was very polite and friendly.
12/2/2025
Lydia, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GRETNA, LA
Tyronne P|2021 GMC 1500 Sierra
Confirmed Service Customer
12/4/2025
First of all I said the apartment for 4:15 p.m. on a Friday they decide to cancel my appointment say no mechanics will be that at that time so they scheduled me for Saturday morning that wasn't okay cuz I had things to do
12/5/2025
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to make this up to you. Please contact our manager at (504) 517-0926 so we can make your experience a positive one.
MARRERO, LA
Kenneth J|2024 GMC Sierra 1500
Confirmed Service Customer
12/11/2025
Becky is the best service Rep at Legacy West Bank. She answers every time you call her. She makes herself regularly available has an answer for every question for any problems that may arise. I really appreciate her and all that she does when I come.
12/14/2025
Kenneth, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. Thank you again for choosing Legacy Westbank and we hope to see you again.
WESTWEGO, LA
Gloria C|2018 GMC Yukon
Confirmed Service Customer
12/11/2025
I am always made to feel that they are doing everything that can be done to resolve my problems. Becky, does everything to make sure I am please with the service.
12/12/2025
Gloria, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. Please let us know if there is anything else we can do for you; we are more than happy to help!
WESTWEGO, LA
Jonathan T|2020 GMC 1500 Sierra
Confirmed Service Customer
10/26/2025
The Service Team were professional.
10/27/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Legacy Westbank and we hope to see you again.
GRETNA, LA
David M|2025 GMC Sierra 1500
Confirmed Service Customer
10/31/2025
Great service and easy scheduling.
10/31/2025
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
BELLE CHASSE, LA
Brian R|2015 GMC 1500 Sierra
Confirmed Service Customer
10/31/2025
Excellent service. The best dealership in town
10/31/2025
Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
NEW ORLEANS, LA
Heather B|2025 Buick Envista
Confirmed Sales Customer
11/4/2025
great experience
CHELSEA BECNEL
11/5/2025
Our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Take care!
MARRERO, LA
Allen R|2024 Buick Enclave
Confirmed Service Customer
11/11/2025
Service department was very easy to work with. Vincent Clark was super! personable and knowledgeable with a great attitude. Thanks for the great experience!
11/12/2025
Allen, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Wendy K|2019 GMC 1500 Sierra
Confirmed Service Customer
12/2/2025
Awesome Service! My GMC Sierra Pickup Truck needed an oil change/tire rotation. I did not have an appointment, however the service attendant fit me in and I only had to wait 11/2 hours for my service to be completed. I was vary thankful.
12/3/2025
Wendy, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
MARRERO, LA
William B|2024 GMC Sierra 2500 HD
Confirmed Service Customer
12/3/2025
Very courteous and responsive to assist with my needs and knowledgeable of my questions.
12/3/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
BAY SAINT LOUIS, MS
Orville L|2024 GMC Sierra 1500
Confirmed Service Customer
12/3/2025
Danielle was my go to person and I was completely satisfied with the service that was performed on my truck. Thanks for being professional Danielle.
12/3/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
MARRERO, LA
Raynetta L|2025 GMC Sierra 1500
Confirmed Service Customer
12/15/2025
First, I want to say that the sales department is the Bomb.com. Service is another thing all together. When I walked in around 3:45 pm the first week of December, I noticed there were 3 service reps at their perspective desk acting extremely busy. So busy that not one of them acknowledged me standing there. The first was a white male, another Caucasian /Indian female rep and an Asian rep. I stood there for about 7 mins before the Asian rep rushed past me going out of the door. She said that she will help me if the male rep that was on the phone having a non service related conversation hadn’t helped me before she came back in. I have no idea where the other rep disappeared to. So I remain in the same spot waiting. Shortly afterwards, Mr. Roe(after my service, I realized he was Mr. Roe) walked out from the back office and asked if I was being helped. Suddenly, the guy having the conversation on the phone was available. He said he thought the Asian service rep was helping me. I politely told Mr. Roe what the Asian service rep stated to me in ear shot of the male employee. Mr. Roe then walked out with me to my 2025 GMC Denali and discussed my issue. He then told me to make an appointment. I then made an appointment with the Asian service rep. I arrive on December 11th at 7:30 am for my appointment. At the time, there were about 4 vehicles parked in front of me. Because I’ve only had my vehicle for a few months, this is my first service visit. I parked and walked in the building. The female service rep stated that she will come out to the vehicle and check me in. She was very frantic. She stated that she was trying to get the other vehicles parked in the service area moved to the back. She came out and proceeded to check each vehicle in. As she was checking the vehicle parked in front of me, the Caucasian male service rep came up to my vehicle. I later discovered his name is Vincent. He checked our vehicle in, asked for my phone number and my husband explained the purpose for our appointment. He then walked my husband into the building and asked for our contact number again. That took about 10 mins. At 2:38 pm, I called the Legacy service department to inquire about my vehicle. Vincent answered. I asked if the service on my vehicle will run past 3:30pm? If it was, I will get a ride there. If it was finished, I would’ve asked if the transport person could pick me up. Vincent stated that my vehicle was not complete and it was probably not going to be completed and that the person I had an appointment with no longer works there and that he had his own appointments and that he was accommodating me. I simply asked for his manager’s name. He stated it was something Roe. I repeated the name by spelling it. I asked if it was Rowe? He stated Roe matter of factly! I also asked for the number to reach him. He stated.” It’s the same number.” About 15 minutes later, I received a call from Vincent stating that my vehicle was actually in the stall and it was ready. Once I was off, my husband dropped me off. I walked in and was told by someone to go to see the cashier to retrieve my vehicle. As I walked over to the cashier’s window I observed Mr. Roe sitting in the chair of the person I made the appointment with that is no longer employed there. Once I completed my transaction with the cashier and proceeded to leave, Mr. Roe said have a happy holiday. I turned and asked what his name was, he stated his first name. I can’t remember what he said. I asked if his last name was Roe? He stated that it was. I told him from across the room that I will be contacting him soon. He asked if I wanted to speak at the moment. I stated that I will gather my thoughts and reach out. This is me reaching out. I’ve heard of a lot of dealerships with horrible service reps. I have never been treated or spoken to the way that I was by Vincent at any of the dealerships I’ve frequented. The customer service by the service providers is very unprofessional. I was not greeted when I walked in nor was I going to be helped if it wasn’t for Mr. Roe. That’s very disheartening being that my vehicle is only a few months old and I literally live about 5 mins away and will have to return for services on my $79000 vehicle. I’m absolutely not looking forward to it. Now when I purchased my vehicle, I gave raving reviews about Legacy. It saddens me to have experienced such disrespect in the service department. Just like I have rave reviews, I will have to do the opposite for the service department. And not to flex but in 3 months, I’ve received over 50000 views of my Legacy reviews!
MARRERO, LA
Raynetta L|2025 GMC Sierra 1500
Confirmed Service Customer
9/9/2025
My experience is always a pleasure.
9/10/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
MARRERO, LA
Jayson G|2023 GMC Sierra 1500
Confirmed Service Customer
9/9/2025
Danielle my service advisor was terrific and Patrick my service technician was very thorough and helpful
9/10/2025
Jayson, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. Please let us know if there is anything else we can do for you; we are more than happy to help!
BELLE CHASSE, LA
Lloyd M|2024 GMC Sierra 2500 HD
Confirmed Service Customer
10/8/2025
great service
10/11/2025
Lloyd, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
GRETNA, LA
Bryan D|2024 GMC Sierra 1500
Confirmed Service Customer
10/10/2025
I went to this dealer about a very important recall on my 2024 Ultimate Denali 1500. They refused to accept the truck and I was sent away multiple times. I had to call GMC customer service department and report the dealership.
10/11/2025
Bryan, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Legacy Westbank, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (504) 517-0926 to discuss ways we can better serve you in the future.
HARVEY, LA
William T|2021 GMC 1500 Sierra
Confirmed Service Customer
10/27/2025
Becky is always so courteous and thorough with her communication. Becky and Pat are why I keep coming back for service.
10/28/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LULING, LA
Cianjanae P|2024 Buick Envista
Confirmed Service Customer
11/26/2025
Vincent was very helpful and provided excellent customer service.
11/26/2025
Thank you for your kind review; we are happy to pass along your comments to Vincent here at Legacy Westbank! Feel free to reach out to us if you need anything. Have a wonderful day.
NEW ORLEANS, LA
Craig R|2019 GMC Canyon
Confirmed Service Customer
1/9/2026
Service was great, didn’t take that long.
1/9/2026
Craig, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
WESTWEGO, LA
Sharon H|2025 Buick Envista
Confirmed Sales Customer
10/29/2025
No hassle no trying to sell add Ons. They listened to what i wanted and came thru with GREAT price. Jaden the salesman was the best.
JADEN ROUSSELL
11/1/2025
Sharon, thank you for your kind review; we are happy to pass along your comments to the team here at Legacy Westbank! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SLIDELL, LA
Carnell B|2019 GMC 1500 Sierra
Confirmed Service Customer
11/17/2025
None at this time,
11/18/2025
Carnell, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
MARRERO, LA
Gabrielle S|2024 Buick Envista
Confirmed Service Customer
11/22/2025
My experience was excellent. The staff was helpful, the process was smooth, and I truly felt taken care of. I appreciate the transparency and customer service throughout my visit.
HARVEY, LA
Anisha A|2023 GMC Terrain
Confirmed Service Customer
11/22/2025
Danielle was very pleasant and professional
11/24/2025
Anisha, thank you for your kind review; we are happy to pass along your comments to Danielle here at Legacy Westbank! We hope to be of service to you again in the future. Best wishes, Legacy Westbank
NEW ORLEANS, LA
Glenn L|2025 GMC Sierra 1500
Confirmed Service Customer
12/26/2025
Service on my truck was as expected. Took 2 hours with an appointment and the driver never picked me up after an hour wait to get my truck. I had to get my own ride. Just so inconvenient being 2 hours for an oil change + another waiting for ride.
12/26/2025
We regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (504) 517-0926 so we can make your experience a positive one.
HARVEY, LA
Robert B|2023 Buick Enclave
Confirmed Service Customer
1/8/2026
Appointment was spot on ,service writer was informative and knowledgeable of the necessary work that was going on, I was very satisfied with the work and timely manner of being done
1/9/2026
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Cynthia A|2013 GMC Terrain
Confirmed Service Customer
1/13/2026
I appreciated photos of vehicle damaged area(s) before repairs are made. This made me feel confident that repairs were necessary and I not taken advantage of.
1/13/2026
Cynthia, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
AVONDALE, LA
Amanda C|2024 GMC Acadia
Confirmed Service Customer
1/20/2026
Service is great but especially Becky & Mr Pat. It’s the parts on the 2025 Acadias I have brought my car in for new breaks within 6 months of having it and then 2 times for the coolant line leaking tremendously. But I was given a loaner which helped out. It’s the inconvenience of having to bring it in time after time
1/21/2026
Amanda, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Jerome H|2026 GMC Sierra 1500
Confirmed Sales Customer
12/3/2025
Delvin is a very knowledgeable and informative salesman. He answered all questions and gave timely responses to our long distance sales purchase. Delvin even went out of his way to pick me up at the airport on his day off and send me down the road in my new GMC Sierra truck! Hat off to you, Delvin!
DELVIN WILLIAMS
12/4/2025
Jerome, we're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!
AITKIN, MN
Kevin S|2024 GMC Yukon XL 1500
Confirmed Service Customer
12/9/2025
Quick great and friendly service.
12/10/2025
Kevin, we're glad everything was completed quickly and to your satisfaction! If you're ever in need of more help, please let us know!
KENNER, LA
Martin B|2025 GMC Sierra 2500 HD
Confirmed Service Customer
12/12/2025
Excellent service
12/13/2025
Martin, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
RIVER RIDGE, LA
Mark Y|2022 GMC Yukon
Confirmed Service Customer
1/26/2026
Lauren was really nice and helpful...
1/26/2026
Mark, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
WAGGAMAN, LA
Rent A|2026 Buick Enclave
Confirmed Service Customer
2/5/2026
My experience was awesome!! I called Lauren & explained the situation about the vehicle and she assured me that the process is simple. She made an appointment for me and explained that her location had shuttle service. I was very pleased!!
LAUREN WITTY
2/9/2026
Thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
NEW ORLEANS, LA
Troulliet, A|2022 GMC Terrain
Confirmed Service Customer
2/12/2026
Always friendly excellent work in a timely manner
LAUREN WITTY
2/14/2026
Armand, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WESTWEGO, LA
Woods, I|2017 Buick Encore
Confirmed Service Customer
3/6/2026
I had a great experience with Vincent
VINCENT CLARK
3/7/2026
We really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ALGIERS, LA
Dibartolo, D|2016 GMC Yukon
Confirmed Service Customer
3/9/2026
I scheduled and delivered my cr for service at 8:15 a m to have it checked for the ac. was told it will be checked the following day and will let me know the status before 12. called service department and was told that it hadn't been checked and would be a few days before they could even look at it. that would have been fine if I was told that on the drop-off or that evening so that I could make the decision as to whether to leave it but was not awarded the opportunity. had to pick it up after 3 days at your place and have it taken someplace else to be serviced.. which was repaired the same day.
VINCENT CLARK
3/10/2026
Donald, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (504) 517-0926. We look forward to hearing from you.
NEW ORLEANS, LA
Premier N|2015 GMC Yukon
Confirmed Service Customer
12/4/2025
VINCENT AND THE STAFF IN SERVICE DID A FIRST CLASS JOB.
12/5/2025
Our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Take care!
HARVEY, LA
Bobbie W|2019 GMC 1500 Sierra
Confirmed Service Customer
12/31/2025
Everything went very well, my service rep Rebecca is a Darling. I was very satisfied she deserves a raise. 👍🏾
1/1/2026
Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
GRETNA, LA
Kay L|2021 GMC 1500 Sierra
Confirmed Service Customer
1/5/2026
The team at Legacy took great care of me. They were very professional and polite, especially with the fact that I was having other issues with my truck that involved corporate. I was truly stressed out about what was going to be taking place but Vincent and Pat made sure I was comfortable and understood what was to take place with the vehicle.
1/6/2026
Kay, thank you so much for your positive comments about Legacy Westbank! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEW ORLEANS, LA
KIMBERLY O|2026 Buick Envista
Confirmed Sales Customer
2/4/2026
Excellent
COREY SINGLETON
2/8/2026
We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
BELLE CHASSE, LA
Guccione, S|2024 GMC Sierra 1500
Confirmed Service Customer
2/4/2026
Very friendly service
LAUREN WITTY
2/8/2026
Steven, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
METAIRIE, LA
Pugh, E|2022 GMC Terrain
Confirmed Service Customer
2/12/2026
Was a good day they didn't take long
REBECCA THOMPSON
2/14/2026
Thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
NEW ORLEANS, LA
Boye, J|2017 GMC Acadia Limited
Confirmed Service Customer
2/20/2026
Communication with Vincent was great, will definitely recommend. My particular issue was a tough one and they had my car for about a month, once the issue was found it was repaired quickly and efficiently.
VINCENT CLARK
2/23/2026
Jessica, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LAFITTE, LA
Pembric, M|2026 GMC Acadia
Confirmed Service Customer
3/11/2026
Very good my advisor was very helpful
VINCENT CLARK
3/13/2026
Mary, we are glad we could help. If you have any further questions, please give us a call. We're always happy to help!
TERRYTOWN, LA
JARED D|2025 GMC HUMMER EV Pickup
Confirmed Sales Customer
3/11/2026
Great deal, great experience!!
JADEN ROUSSELL
3/13/2026
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
COVINGTON, LA
Terry M|2023 GMC Sierra 1500
Confirmed Service Customer
12/22/2025
It was amazing, my appointment was for 0900 and I was gone with 2hrs .Becky is awesome, she keeps you informed of what's going on with your vehicle, thanks Becky.
12/22/2025
Terry, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. Please don't hesitate to reach out to us if there's anything more we can do!
GRETNA, LA
Renay S|2014 Buick Encore
Confirmed Service Customer
12/22/2025
Excellent customer service from Customer Service Representative Vincent. From the first phone call inquiring regarding an appointment for auto repairs, Vincent was very courteous and inviting. Vincent was easy to talk to and seemed really concerned about my issues. Vincent provided detailed information regarding my car repair needs and the pricing. Much appreciated help. We need more people like Vincent whom are people person and love what they do.
12/23/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GRETNA, LA
Ray B|2021 GMC Acadia
Confirmed Service Customer
1/7/2026
Service Advisor Vince very helpful and nice. Antenna Cover Shark Finn fell off my vehicle. GM does not sell just the cover must buy the complete antenna assembly to get the PLASTIC cover. PAID $553. I left Dealership. Later I discovered it was loose and not properly tightened. Another trip back to the Dealership to get it corrected. Ughhh. GM knows this is a common problem but none of the warranties cover it!!
1/7/2026
Ray, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (504) 517-0926 when you have a chance. Thank you, and we look forward to hearing from you.
HARVEY, LA
Marty E|2026 GMC Yukon
Confirmed Sales Customer
1/10/2026
The best car buying experience we have had.
DELVIN WILLIAMS
1/11/2026
Marty, Congratulations on your new vehicle! We do hope we can be of assistance in the future. Take care!
LAFITTE, LA
Edler, M|2021 GMC 1500 Sierra
Confirmed Service Customer
2/26/2026
Service advisor was wonderful. However, 2 weeks is entirely too long to be without a vehicle. It sat there for 10 days before even being looked at. This is my only vehicle and all I got was we don’t have any loaners on the lot. I made an appointment to bring it in. The vehicle was still useable and I could have brought it back 10 days later to be looked at.
LAUREN WITTY
3/1/2026
Merlin, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (504) 517-0926 to discuss your concerns, as your satisfaction is of utmost importance to us.
LULING, LA
Ward, J|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
4/1/2026
Had a 10:30 am appointment to have my oil changed. I asked how long was the wait time. They said 1 hour. So I said I would wait. 1 hour pass and my vehicle was still out side, so I left. When I finally got my vehicle I drove it home and notice a loud smell inside of it. It smelled like oil burning. I opened the hood and saw where oil was spilled on the engine. No attempt was made to clean it off the engine.
LAUREN WITTY
4/2/2026
We appreciate your honest feedback, as we are always looking for ways to improve. If you are willing to give us another chance, please contact us at (504) 517-0926 so we can understand your situation better in order to try and turn your experience around. Thank you, Legacy Westbank
HARVEY, LA
Donald G|2022 GMC 1500 Sierra
Confirmed Service Customer
11/21/2025
Good experience. Only problem was it took 2 hours for an oil change and tire rotation. That’s with an appointment.
11/23/2025
Donald, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
John P|2026 GMC Sierra 1500
Confirmed Sales Customer
12/8/2025
Chelsea Becnel was great as was Deana and Cody Beckham
CHELSEA BECNEL
12/8/2025
John, thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
BELLE CHASSE, LA
Wayne E|2024 Buick Envision
Confirmed Service Customer
12/17/2025
Becky is absolutely exceptional, she is very informative and keeps us up to date on everything as it was being done. She knows and does everyone's job around this place and treats all customers with respect and like family!! Will definitely recommend all my friends and family to come see Becky Thompson in Service
12/18/2025
Wayne, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WESTWEGO, LA
Lizardo, G|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
3/9/2026
The service is excellent and fast
REBECCA THOMPSON
3/10/2026
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
MARRERO, LA
Cosse, D|2020 GMC Terrain
Confirmed Service Customer
3/16/2026
The service was great. I told Vincent that when I had made the appointment, I didn't know what I was doing and when he looked, he clearly saw I didn't, I told him I needed a tune up and all the things that I had checked off on the computer. He went in and did the recommendations, and asked what I wanted and needed, and I was out of there in less than 2 hours. I had also spent a little less money that I had anticipated. Thank You Vincent.
VINCENT CLARK
3/17/2026
Dione, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PHOENIX, LA
CONNIE D|2026 GMC Terrain
Confirmed Sales Customer
4/4/2026
Service was great. Staff was friendly
JADEN ROUSSELL
4/6/2026
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
TYLERTOWN, MS
Stewart, K|2021 GMC Terrain
Confirmed Service Customer
4/6/2026
Rebecca was amazing!
REBECCA THOMPSON
4/7/2026
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Charles R|2015 Buick LaCrosse
Confirmed Service Customer
1/15/2026
The best thing available to customers was the ride home. Did not have to wait for the service to my car which was provided in a timely manner. The ability to obtain transportation is my reason for returning to the dealership for service.
1/15/2026
Charles, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEW ORLEANS, LA
Ruppel, F|2024 GMC Sierra 2500 HD
Confirmed Service Customer
2/11/2026
My service provider Vincent did an excellent job in getting my vehicle serviced and having me on my way without a long wait time. Thank you Vincent, I really appreciated that!
VINCENT CLARK
2/13/2026
Frederick, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. If you're ever in need of more help, please let us know!
GRETNA, LA
Berthalot, C|2025 GMC Sierra 2500 HD
Confirmed Service Customer
2/13/2026
Worked with Lauren and des and I couldn’t ask for better service, they were super helpful and were constantly updating me about my truck and service and did an amazing job
LAUREN WITTY
2/16/2026
Thanks for highlighting some of our staff who helped make this such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.
METAIRIE, LA
Mcpherson, R|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
3/6/2026
Car was there for two weeks and never made it into shop horrible service!!
REBECCA THOMPSON
3/7/2026
Ronald, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (504) 517-0926 to discuss your concerns, as your satisfaction is of utmost importance to us.
MARRERO, LA
Plaisance, J|2019 GMC Acadia
Confirmed Service Customer
3/12/2026
I had a small problem. They got me out right away.
LAUREN WITTY
3/13/2026
Joy, we're glad everything was completed quickly and to your satisfaction. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Gros, A|2013 GMC Acadia
Confirmed Service Customer
3/12/2026
In-N-Out in a timely manner
LAUREN WITTY
3/13/2026
We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
WESTWEGO, LA
Nissan, P|2018 GMC Acadia
Confirmed Service Customer
4/4/2026
Great job from your friendly staff
LAUREN WITTY
4/6/2026
Thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.
HARVEY, LA
Steward, T|2025 Buick Envista
Confirmed Service Customer
4/7/2026
I had an 11:30 appointment to have my oil changed didn’t finish my car until after 1.I patiently waited and had to approach the service desk and ask what was taking so long.I got into my car the floor mat was very muddy and I definitely wasn’t pleased.
LAUREN WITTY
4/8/2026
We appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to turn your experience around. Please reach out to us at (504) 517-0926 at your earliest convenience to discuss how we can turn this experience into a positive one.
LAFAYETTE, LA
Patrick R|2014 Chevrolet Impala Limited
Confirmed Service Customer
12/15/2025
THE STAFF ARE ALWAYS GREAT. QUICK SERVICE FOR OIL CHANGE WITH TIRE ROTATION AND TIRE REPAIR.
12/16/2025
Patrick, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
SLIDELL, LA
Anas S|2011 GMC Acadia
Confirmed Service Customer
12/23/2025
Brought the car over there. Stay there for a week. They said they fixed they went to go pick it up and the car didn't even run. And they didn't even do a diagnostic after I told the lady when I set the appointment to make sure they do a diagnostic after they finished. To make sure everything's running good. Charge me. $600? And now I'm bringing it back. And it looks like it's got a bunch of kids working in the mechanic shop. I don't know what they're doing.
12/24/2025
Anas, thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (504) 517-0926 when you have a chance. Thank you, and we look forward to hearing from you.
SWEDESBORO, NJ
Melvin T|2023 Buick Envision
Confirmed Service Customer
1/19/2026
Service was perfect! Awesome staff!
1/20/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
MARRERO, LA
Richard J|2023 GMC Acadia
Confirmed Service Customer
2/16/2026
The personnel were extremely friendly and helpful and everything was on point.
VINCENT CLARK
2/16/2026
George, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
MARRERO, LA
Sanchez, T|2021 GMC 1500 Sierra
Confirmed Service Customer
4/7/2026
Never had a problem with this dealership
LAUREN WITTY
4/8/2026
Troy, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
HARVEY, LA
Guccione, S|2024 GMC Sierra 1500
Confirmed Service Customer
4/13/2026
Service was good . My concern is the fill wiper light came on when I left. What else wasn’t checked ? Did the tires really get rotated? This is the third time this happened. 3 oil changes in a row
METAIRIE, LA
Mitchell, L|2023 GMC Acadia
Confirmed Service Customer
4/16/2026
My visit on Wednesday 4/15/26 was very good. The moment I pulled up the gentleman greeted me with a very friendly smile and good morning. He helped me with getting everything I needed and the service was excellent and completely satisfied 🤩
VINCENT CLARK
4/21/2026
We strive for 100% satisfaction, and it is great to see you had such a positive experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
GRETNA, LA
Rauch, T|2023 GMC Sierra 1500
Confirmed Service Customer
4/16/2026
Sales experience was excellent.
LAUREN WITTY
4/17/2026
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
BELLE CHASSE, LA
Isaac S|2024 GMC Sierra 2500 HD
Confirmed Service Customer
12/11/2025
Staff was nice. Dropped truck off for recall and fix what was causing the check engine light to be on. Got a call and said it was fixed. Went to pick it up and truck lights are flashing as well as check engine light was still on. Left, and got a call several hours later and said it was my battery that caused my lights to flash on and off. Got battery replaced. Yall called me up and said truck was ready again. Had to find another ride to yall only to find out check engine light was still on. Yall pulled truck around back and a short while had it back upfront, only to find out the lights are still flashing. Going to bring truck to another dealership for repairs yall caused.
12/12/2025
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (504) 517-0926 when you have a chance. Thank you, and we look forward to hearing from you.
BURAS, LA
Ron L|2018 GMC Canyon
Confirmed Service Customer
1/29/2026
Rebecca at Legacy Westbank GMC went above and beyond with her customer service. Very Satisfied with my experience.
MARRERO, LA
Roderick R|2019 GMC 1500 Sierra
Confirmed Service Customer
1/29/2026
It was fast service
MARRERO, LA
Hurst, P|2021 Buick Enclave
Confirmed Service Customer
2/8/2026
The crew is always so friendly and amazing! Becky Thompson is always so happy with gang questions!
REBECCA THOMPSON
2/11/2026
Patricia, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
MARRERO, LA
DANIELLE M|2026 GMC Yukon
Confirmed Sales Customer
2/27/2026
Great experience from start to finish. The staff was professional, honest, and easy to work with. There was no pressure, just clear communication and respect for my time. They answered all my questions, walked me through every step, and made the whole process smooth and stress-free. I felt valued as a customer and confident in my purchase. I would definitely recommend this dealership to anyone looking for a great vehicle and a team that truly car.
HOUSE SALES
3/2/2026
Danielle, thank you for your kind review; we are happy to pass along your comments to the team here at Legacy Westbank! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DUSON, LA
Ragas, C|2026 GMC Sierra 1500
Confirmed Service Customer
3/25/2026
Miss Rebecca and the service department was excellent
REBECCA THOMPSON
3/28/2026
Clint, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!
BELLE CHASSE, LA
Nguyen, J|2022 GMC Yukon XL
Confirmed Service Customer
4/28/2026
Legacy GMC on the WB (service department) is bar none one of the best in the business. They are busy at time but will still provide exceptional service! Highly recommended.
REBECCA THOMPSON
4/29/2026
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
HARVEY, LA
Randolph, L|2023 GMC Sierra 1500
Confirmed Service Customer
2/5/2026
great
LAUREN WITTY
2/9/2026
Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
NEW ORLEANS, LA
Wilson, B|2019 GMC 1500 Sierra
Confirmed Service Customer
2/12/2026
Was treated with professionalism, Rebecca always greets you with a smile 😃
REBECCA THOMPSON
2/14/2026
Bobbie, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
GRETNA, LA
Bell, P|2024 Buick Encore GX
Confirmed Service Customer
2/18/2026
Quick and efficient service
LAUREN WITTY
2/20/2026
We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!
GRETNA, LA
Ditta-Hendricks, R|2023 GMC Acadia
Confirmed Service Customer
3/2/2026
Experience was awesome
LAUREN WITTY
3/4/2026
Rose, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
WESTWEGO, LA
Authement, L|2021 GMC Yukon
Confirmed Service Customer
3/4/2026
I was very satisfied with the service I was provided.
LAUREN WITTY
3/7/2026
Louis, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
LULING, LA
Hollis, D|2003 GMC Yukon XL Denali
Confirmed Service Customer
4/6/2026
Horrible very dishonest
REBECCA THOMPSON
4/8/2026
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (504) 517-0926 to discuss your concerns, as your satisfaction is of utmost importance to us.
GRETNA, LA
Carr, I|2026 GMC Sierra 1500
Confirmed Service Customer
4/9/2026
Everyone was great
REBECCA THOMPSON
4/10/2026
Isaac, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know!
GRETNA, LA
Adams, D|2020 GMC 1500 Sierra
Confirmed Service Customer
4/9/2026
Great service
REBECCA THOMPSON
4/10/2026
Doyle, your satisfaction is important to us, so we want to sincerely thank you for choosing Legacy Westbank and we hope to see you again soon!
MARRERO, LA
Letulle, M|2023 Buick Encore GX
Confirmed Service Customer
4/28/2026
Great experience from scheduling appointment, being greeted when arriving at service dept, all my questions answered, and all under an hour.
LAUREN WITTY
4/30/2026
Mark, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
HARVEY, LA
Woodside, E|2022 GMC 1500 Sierra
Confirmed Service Customer
5/6/2026
The car sat for over a week before the service was done. That caused me extreme inconvenience. I would like to coordinate a way to drop off my vehicle and have it serviced in a much more timely manner!
HARVEY, LA
Lysiak, P|2019 GMC Yukon XL
Confirmed Service Customer
3/19/2026
Very prompt. vehicle was fixed on time as promised. Processed service coupons. Fixed an unexpected problem that came up after leaving the dealership immediately upon return. (Had nothing to do with repair.) Very friendly and professional staff.
LAUREN WITTY
3/21/2026
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GRETNA, LA
Davis, D|2021 GMC 1500 Sierra
Confirmed Service Customer
4/6/2026
It was very helpful and professional
VINCENT CLARK
4/7/2026
Darrick, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
WESTWEGO, LA
Brown, D|2023 GMC Terrain
Confirmed Service Customer
4/9/2026
Good morning. I have transitioned my vehicle servicing from the dealership of purchase to Legacy, a decision driven by the exceptional warmth, service quality, and staff professionalism I consistently experience here. Mr. Vincent Clark, in particular, demonstrates an outstanding commitment to client satisfaction, ensuring equitable treatment and consistently exceeding expectations. This dedication is a quality I highly value. As a result, I am actively recommending Legacy to my family and friends. Your team consistently demonstrates an exemplary understanding of how to value and serve your clientele.
VINCENT CLARK
4/13/2026
Dawn, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
GRETNA, LA
LEANDER T|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
4/14/2026
The experience was excellent. The salesperson was very helpful. The wait time was great!
JADEN ROUSSELL
4/15/2026
Thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Legacy Westbank
WESTWEGO, LA
Bailey, K|2026 GMC Sierra 1500
Confirmed Service Customer
5/4/2026
no honesty
VINCENT CLARK
5/5/2026
Kevin, we regret to hear that you had this experience with us. If you'd be willing to provide more feedback, please reach out to us at (504) 517-0926 so we can assist you further.
HARVEY, LA
Callais, S|2024 GMC Canyon
Confirmed Service Customer
5/4/2026
Rebecca is not truthful in how she communicates with customers. She says one thing and doesn’t follow through causing delays for the customer. I have already addressed my concerns with the Service Manager.
REBECCA THOMPSON
5/28/2026
We regret to hear that you are displeased with your recent experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (985) 718-4132 when you have a chance. Thank you, and we look forward to hearing from you.
MARRERO, LA
Bedwell, R|2021 GMC Acadia
Confirmed Service Customer
5/12/2026
Great experience and service.
VINCENT CLARK
5/13/2026
Ray, we really appreciate your positive review! If you have any further questions, please don't hesitate to reach out!
HARVEY, LA
Landry, D|2024 GMC Acadia
Confirmed Service Customer
3/18/2026
Had an appointment and my car sat untouched for 3/4 days
VINCENT CLARK
3/19/2026
We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (504) 517-0926 when you have a chance. Thank you, and we look forward to hearing from you.
MARRERO, LA
Masters, L|2023 Buick Enclave
Confirmed Service Customer
3/30/2026
Greeted when I entered. very friendly. Service was done in a timely manner.
LAUREN WITTY
4/1/2026
Linda, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
MARRERO, LA
Whright, T|2011 Chevrolet Corvette
Confirmed Service Customer
4/5/2026
It was good
LAUREN WITTY
4/7/2026
Timothy, we really appreciate your feedback! /lease don't hesitate to reach out to us if there's anything more we can do!
EL PASO, TX
Williams, R|2011 GMC Sierra
Confirmed Service Customer
4/15/2026
I went to the dealership to get an oil change and rotation and the staff was awesome. I got right in and my vehicle was serviced immediately. Great job!
LAUREN WITTY
4/16/2026
Ronald, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
HARVEY, LA
Creppel, R|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
4/22/2026
Service was done on time as promised, service personnel was knowledgeable & polite.
LAUREN WITTY
4/22/2026
Ross, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
NEW ORLEANS, LA
Guiza, T|2023 GMC Sierra 1500
Confirmed Service Customer
4/22/2026
No loaner cars ever
VINCENT CLARK
4/23/2026
We appreciate your feedback! We would like the opportunity to address your concerns. Please reach out to us directly at (504) 517-0926 when you have a chance. Thank you, and we look forward to hearing from you.
NEW ORLEANS, LA
Butler, J|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
5/8/2026
Vincent was great. Helped us get services on two vehicles.
VINCENT CLARK
5/14/2026
We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
BELLECHASE, LA
Whitehead J|2024 GMC Sierra 1500
Confirmed Service Customer
6/3/2026
I trust the people in the service department. There is a GMC dealership 7 minutes from my house. But I choose to an one hour to GMC Legacy in Harvey La.
VINCENT CLARK
6/4/2026
Elton, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
HAMMOND, LA
Sanders, E|2025 GMC Sierra 1500
Confirmed Service Customer
6/3/2026
N/A
LAUREN WITTY
6/4/2026
Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
MARRERO, LA
Howlett, D|2026 GMC Sierra 1500
Confirmed Service Customer
4/16/2026
Vincent was very polite and friendly. The accuracy and timing of our vehicle being serviced.
VINCENT CLARK
4/21/2026
We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
GRETNA, LA
Fraychinaud, E|2025 Buick Encore GX
Confirmed Service Customer
4/22/2026
Fast in, Fast out!
REBECCA THOMPSON
4/24/2026
We're glad everything was completed quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.
METAIRIE, LA
Kirby, M|2025 Buick Enclave
Confirmed Service Customer
5/5/2026
It was speedy & professional
VINCENT CLARK
5/6/2026
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
BELLE CHASSE, LA
Kane, W|2019 GMC 1500 Sierra
Confirmed Service Customer
5/11/2026
My service representative was Rebecca Thompson, Awesome as usual. She always gives Excellent customer service. She made my appointment, got me in and serviced quickly. I am very happy with the service I received. Thank you.
REBECCA THOMPSON
5/14/2026
We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
MARRERO, LA
Laurie, G|2022 GMC Canyon
Confirmed Service Customer
5/11/2026
Oil change and tire rotation went smooth
REBECCA THOMPSON
5/14/2026
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
BELLE CHASSE, LA
Barient, A|2024 GMC Sierra 2500 HD
Confirmed Service Customer
5/18/2026
Had a great experience with a great price on my new tires.
LAUREN WITTY
5/19/2026
Anthony, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!
MARRERO, LA
Witty, L|2010 Chevrolet Camaro
Confirmed Service Customer
6/19/2026
Legacy is the best
LAUREN WITTY
6/20/2026
Your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!
MARRERO, LA
Hilburn, S|2025 Buick Envista
Confirmed Service Customer
6/23/2026
I was sent a card from Legacy saying i had over 200.00 to spend from my rewards. When we tried to use the points i was told we only had 100.00. So we had to pay 107.00. This seems like we were dupped on this.
REBECCA THOMPSON
6/24/2026
Sharon, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (504) 517-0926 when you have a chance. Thank you, and we look forward to hearing from you.
SLIDELL, LA
Pulido, M|2016 Buick Encore
Confirmed Service Customer
6/11/2026
My service provider Vincent was very helpful and nice and communicated throughout the whole process he was the best
VINCENT CLARK
6/28/2026
Marisa, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Riley, C|2022 Buick Enclave
Confirmed Service Customer
5/10/2026
Not happy at all. Left my vehicle on Monday because the Automatic stop/start was not working. I was told it would be at least two days before they could do a diagnostic test. Ok a week later I called and was told my service advisor was out sick and no one else had any information on my car. The next day I received a text from my service advisor. Not even a call I got a text telling me they could not find out what was wrong with my vehicle. I finally got my vehicle back over a week later and it's still not working correctly. Hmmm I don't think I will be dealing with Legacy again.
LAUREN WITTY
5/11/2026
We regret to hear that your experience with us was not a more positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Legacy Westbank (504) 517-0926.
GRETNA, LA
Plaisance, J|2021 Buick Encore GX
Confirmed Service Customer
5/21/2026
Great Service
VINCENT CLARK
5/21/2026
Joan, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
MARRERO, LA
Dedeax, E|2017 GMC Yukon
Confirmed Service Customer
6/10/2026
Great ppl very understanding plus wonderful to do business with them
LAUREN WITTY
6/11/2026
Eugene, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
HARVEY, LA
Vo, N|2024 GMC Sierra 1500
Confirmed Service Customer
6/26/2026
Good
REBECCA THOMPSON
6/27/2026
Your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!
MARRERO, LA
BERTINA R|2026 Buick Envista
Confirmed Sales Customer
6/26/2026
Great people, great customer service:)
TYRELL MORRIS
6/27/2026
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DESTREHAN, LA
Vargas, C|2023 GMC Sierra 1500
Confirmed Service Customer
6/29/2026
El trato fue muy bueno y amable muchas gracias
VINCENT CLARK
7/1/2026
Carlos, ¡nos alegra mucho haberle brindado una experiencia tan positiva! ¡Esperamos verle en su próxima visita! ¡Cuídese!
VIOLET, LA
MATTHEW S|2026 GMC Sierra 1500
Confirmed Sales Customer
7/1/2026
This is a top-notch dealership, and it was the easiest car buying experience I have ever had. Delvin and his team, plus the finance group, made this a seamless transaction, and Westbank Legacy should be the first stop for anyone looking at GMC vehicles.
DELVIN WILLIAMS
7/2/2026
Matthew, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. Please don't hesitate to reach out if there's anything additional we can do for you.
GULFPORT, MS
JANINE G|2026 GMC Acadia
Confirmed Sales Customer
7/4/2026
Chelsea was wonderful to work with
CHELSEA BECNEL
7/6/2026
Janine, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
METAIRIE, LA
Hoover, D|2023 Buick Envision
Confirmed Service Customer
5/13/2026
I'm not sure what the point of having an appointment is when you still wait for 2 1/2 hours for an oil change and tire rotation. When I showed up at the appropriate time, I watched my car sit in the drive way for 1 hour and 40 minutes before it actually went in to the garage. You did get my tires filled to the proper PSI this time so that's great.
LAUREN WITTY
5/14/2026
We regret to hear that your experience with us was not a more positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (504) 517-0926 when you have a chance. Thank you, and we look forward to hearing from you.
NEW ORLEANS, LA
Brignac J|2026 GMC Sierra 1500
Confirmed Service Customer
5/29/2026
Every time I go in …quick, fast and courteous service
VINCENT CLARK
6/1/2026
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
OAK VALE, MS
Allen, R|2016 Buick LaCrosse
Confirmed Service Customer
5/29/2026
Very friendly customer service advisers and technicians. Excellent customer service full stop. Thanks
VINCENT CLARK
6/1/2026
Robert, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Legacy Westbank
HARVEY, LA
ALCOLLA M|2026 GMC Sierra 1500
Confirmed Sales Customer
6/4/2026
Great experience, the guys went above and beyond to make my buying experience enjoyable.
DELVIN WILLIAMS
6/5/2026
Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WAGGAMAN, LA
Gaudin, D|2022 GMC 1500 Sierra
Confirmed Service Customer
6/11/2026
Scheduled an appointment for Monday. My truck sat there until Wednesday before it was serviced. It should be serviced the day the appointment is set for.
REBECCA THOMPSON
6/12/2026
Donald, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (504) 517-0926 when you have a chance. Thank you, and we look forward to hearing from you.
MARRERO, LA
Mitchell, L|2023 GMC Acadia
Confirmed Service Customer
6/25/2026
I was greeted with a huge smile and service worker did a great job rotating my tires in a timely manner. Everyone in the building were very friendly
VINCENT CLARK
6/26/2026
Lydia, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
GRETNA, LA
Guillen, E|2023 GMC Terrain
Confirmed Service Customer
7/1/2026
It was easy and quick, very informative by the person who received the car and help me to understand what the process was going to be, the turnaround was quite fast
VINCENT CLARK
7/2/2026
Eddy, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
NEW ORLEANS, LA
Mcbride, R|2022 GMC Terrain
Confirmed Service Customer
7/6/2026
Excellent customer service
LAUREN WITTY
7/7/2026
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
NEW ORLEANS, LA
LUDOVIN Z|2026 GMC Terrain
Confirmed Sales Customer
4/1/2026
My sales girl Chelsea was awesome. I told her exactly what I wanted, and she did it. Note is a little high, but I expected that
CHELSEA BECNEL
4/2/2026
We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
MARRERO, LA
Harris, W|2016 Chevrolet Colorado
Confirmed Service Customer
4/16/2026
Service was quick and fast, and the service rep was very helpful.
VINCENT CLARK
4/17/2026
William, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
GRETNA, LA
Expose, A|2021 Chevrolet Traverse
Confirmed Service Customer
5/26/2026
I had great service and Vincent Clark Jr assisted me and gave good recommendations.
VINCENT CLARK
5/26/2026
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
NEW ORLEANS, LA
Gaudin, D|2022 GMC 1500 Sierra
Confirmed Service Customer
5/29/2026
Good service. Seamless.
REBECCA THOMPSON
6/1/2026
Donald, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
MARRERO, LA
KATHRYN R|2026 GMC Yukon
Confirmed Sales Customer
6/11/2026
Delvin, Jon, and Cory made the experience easy and stress free. We felt well taken care of and not like just another customer!
DELVIN WILLIAMS
6/12/2026
Thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
SHREVEPORT, LA
Schultheis, M|2023 GMC YUKON XL
Confirmed Service Customer
8/5/2026
Jakobi was very courteous and professional and handled my service perfectly. Great job Jakobi!
JAKOBE MYLES
8/6/2026
Melissa, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
BELLE CHASSE, LA
Loftin, L|2021 GMC Acadia
Confirmed Service Customer
8/14/2026
Dropped off my vehicle on Thursday of part install. Heard nothing and on Tuesday phoned for update. After 2 calls, tech phoned back stating they have not started the work and will have ready on Wednesday. At 3 pm Wednesday, picked up my vehicle. The invoice was incorrect vs quoted price After discussion, corrected and still not the price quoted. Tech came back with a $20 off card for my next visit. Asked for the changed out part upon drop off. Asked if the part is in my vehicle, tech checked and stated NO, it is being cut up as we speak. Not Happy! 6 days for a 1.5 hr change out.
JAKOBE MYLES
8/15/2026
Linda, we appreciate your feedback! We would like the opportunity to address your concerns. Please reach out to us directly at (504) 517-0926 when you have a chance. Thank you, and we look forward to hearing from you.
MARRERO, LA
Le P|2019 Chevrolet Malibu
Confirmed Service Customer
8/21/2026
I BROUGHT MY CAR IN FOR A SCHEDULED DIAGNOSTIC ON A TUESDAY, BY FRIDAY OF THE SAME WEEK, IT HAD NOT EVEN BEEN TOUCHED! I TOOK IT HOME!
RON FAUCHEUX
8/23/2026
Dianne, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (504) 517-0926 so we can assist you further.
HARVEY, LA
Brown J|2024 GMC Sierra 1500
Confirmed Service Customer
5/22/2026
Very Professional
REBECCA THOMPSON
5/23/2026
Wilfred, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
HARVEY, LA
Jasmin, T|2025 GMC Yukon
Confirmed Service Customer
5/27/2026
I had a great experience at the dealership from start to finish. The staff was professional, welcoming, and very knowledgeable. Everyone took the time to answer my questions, explain the process clearly, and make sure I felt comfortable with my decision. The customer service was excellent, and I never felt pressured at any point during my visit. The process was smooth, efficient, and stress-free. I truly appreciated the patience, communication, and overall professionalism from the entire team. I would definitely recommend this dealership to others and look forward to doing business with them again in the future.
REBECCA THOMPSON
5/27/2026
Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
EDGARD, LA
FRANK V|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
7/27/2026
Best place I have been for buying a vehicle
CHELSEA BECNEL
7/27/2026
Frank, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
LUMBERTON, MS
Bazile, F|2021 Buick Envision
Confirmed Service Customer
7/27/2026
Had an appointment for 11 and I was out of there within a hour. Great
LAUREN WITTY
7/28/2026
Felicia, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEW ORLEANS, LA
Ducote, J|2026 GMC Sierra 2500 HD
Confirmed Service Customer
7/30/2026
Work was completed in a timely manor and efficiently.
RON FAUCHEUX
8/2/2026
Thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
TERRYTOWN, LA
Clark, B|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
8/4/2026
My service advisor was awesome.. She was pleasant and patient.. I could get an oil change every week !!!!
NEW ORLEANS, LA
Ockman, K|2026 Buick Envista
Confirmed Service Customer
8/19/2026
Took a little longer than normal but great
JAKOBE MYLES
8/19/2026
Kim, thank you for taking the time to share your feedback with us. If you have any further questions, please don't hesitate to reach out!
BELLE CHASSE, LA
Baradell, D|2024 GMC Sierra 2500 HD
Confirmed Service Customer
8/24/2026
They did not fix my vehicle. I brought my truck in with a battery problem. They claimed it was fixed and ready to go but when I picked the vehicle up the battery was completely dead. They replaced the battery and didn’t bother to find out what was draining my battery dead.
LAUREN WITTY
8/25/2026
David, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to make this up to you. Please contact our manager at (504) 517-0926 so we can make your experience a positive one.
HARVEY, LA
Mathes, S|2024 GMC Sierra 1500
Confirmed Service Customer
7/2/2026
This is the third time I have had to return to the dealership for service since I bought the vehicle in November 2023. It has been 18 months since my last visit. the quality of the service has greatly improved. It was nice to be met by one of the owners that listened to my concerns. My service writer, Vincent, was very helpful.
VINCENT CLARK
7/3/2026
Stanley, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BELLE CHASSE, LA
WILLIAM H|2026 GMC Canyon
Confirmed Sales Customer
8/19/2026
They did a very good job at getting me out of there quite
JADEN ROUSSELL
8/20/2026
William, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
MARRERO, LA
DEBORAH R|2026 Buick Envista
Confirmed Sales Customer
8/19/2026
I had a great experience at Westbank Legacy Buick. After an unpleasant visit at another dealership (not a Buick/GMC dealership) it was a pleasure to do business at Legacy. My salesmsn, Angel, was professional, knowledgable, and curteous. He didn’t pressure me, he SOLD me. It was a very good experience.
ANGEL POLANCO
8/20/2026
Deborah, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
METAIRIE, LA
Moffett, B|2020 GMC 1500 Sierra
Confirmed Service Customer
8/19/2026
Came in on a Tuesday had my truck till Saturday pick it up on Monday and tec could not tell what was wrong with it took to Mossy Monday Tuesday they inform me what was wrong by Wednesday I was able to pick up my truck first thanks Mossy motors for everything 😀
RON FAUCHEUX
8/20/2026
Moffett, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (504) 517-0926.
NEW ORLEANS, LA
Expose, A|2021 Chevrolet Traverse
Confirmed Service Customer
5/12/2026
Vincent was EXCELLENT
VINCENT CLARK
5/13/2026
Thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!
NEW ORLEANS, LA
Winter, L|2025 GMC Sierra 1500
Confirmed Service Customer
6/9/2026
It was a good experience
VINCENT CLARK
6/10/2026
Lawrence, thank you; we appreciate your feedback! We hope you have a great day!
MARRERO, LA
Steltz, K|2025 GMC Terrain
Confirmed Service Customer
6/12/2026
Great quick professional service.
REBECCA THOMPSON
6/12/2026
Kevin, thank you; we appreciate your feedback. We're looking forward to your next visit with us!
KENNER, LA
Tyler, M|2021 GMC 1500 Sierra
Confirmed Service Customer
8/7/2026
The dealership was really nice and the employees were very helpful and friendly and I will absolutely comeback for service!
LAUREN WITTY
8/8/2026
Mikhail, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
PORT SULPHUR, LA
Taylor, L|2020 Buick Enclave
Confirmed Service Customer
8/12/2026
I had a great experience, very professional.
LAUREN WITTY
8/13/2026
Lori, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
AVONDAKE, LA
Labiche, P|2025 GMC Acadia
Confirmed Service Customer
8/21/2026
Brought my vehicle in on a Monday. Had to call Wednesday. Later told that they needed to order part. Told Thursday at 5pm would be ready. Called at 5:00 ,left a message. Friday morning went in person to find out what was going on. Told 12:00. Called at noon, not ready. I always have to call. Left it over the weekend. Showed up Monday morning, not ready! Sat and waited till done. 10:00 am finally. If I would have left who knows when I would have gotten out. Not happy.
JAKOBE MYLES
8/23/2026
We regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (504) 517-0926 so we can make your experience a positive one.
MARRERO, LA
Crimes, M|2024 GMC Sierra 1500
Confirmed Service Customer
5/1/2026
Rebecca was very nice and helped me out a lot with my truck show. When my wife wants a new truck I know where I’m going.
REBECCA THOMPSON
5/14/2026
We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
GRETNA, LA
Wilson, B|2019 GMC 1500 Sierra
Confirmed Service Customer
5/13/2026
My visit to GMC was very pleasant and the service was very timely. Didn't have a long Wait at all. As usual "REBECCA" was awesome in handling my service appointment.
REBECCA THOMPSON
5/13/2026
Bobbie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GRETNA, LA
Lambert, K|2023 GMC Acadia
Confirmed Service Customer
5/22/2026
I had an appt & was seen quickly. Was told that my car would have to be left for part to be changed. The service advisor said he would try to have it back by the next day. He called mid day the following day to let me know he would have it ready by that afternoon and it was!
VINCENT CLARK
5/23/2026
Kimberly, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
MARRERO, LA
PHILIP H|2026 GMC Yukon
Confirmed Sales Customer
7/2/2026
Ernest was easy to work with and helpful
EARNEST SHEPARD
7/3/2026
We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
YOUNGSVILLE, LA
Cruz-Mattos, L|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
7/7/2026
Unacceptable horrible service a bunch of ill call you back in a few minutes and issues still haven't been resolved.
JACOB BISHOP
7/8/2026
Luis, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
MARRERO, LA
Lauto, C|2020 Buick Encore GX
Confirmed Service Customer
8/11/2026
the call and intake experience were very good. when I picked up the vehicle, there were dark pen marks on the cloth seat from the service technician (that were not there when I brought in the Encore GX)(I have pictures of seats, etc because I thought Legacy Westbank would intake my Encore for a warranty claim, but ended up that only Legacy Slidell handles the 'PortfolioProtection" claims. my service advisor took a picture (I believe I remember her name was Lauren).
LAUREN WITTY
8/12/2026
Carl, your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (504) 517-0926 so we can discuss your experience further. We look forward to hearing from you.
METAIRIE, LA
LAWRENCE A|2026 GMC Sierra 1500
Confirmed Sales Customer
8/13/2026
It was great everyone there was very nice and helpful
DELVIN WILLIAMS
8/14/2026
Lawrence, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WAGGAMAN, LA
Howell-Rose, S|2026 GMC Sierra 1500
Confirmed Service Customer
8/21/2026
Good job
LAUREN WITTY
8/24/2026
Sidney, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
MARRERO, LA
Scott, B|2024 GMC Sierra 1500
Confirmed Service Customer
8/22/2026
I rather not get into it all but I will not be returning there
JAKOBE MYLES
8/24/2026
Bobby, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (504) 517-0926 to discuss your concerns, as your satisfaction is of utmost importance to us.
MARRERO, LA
Pembric, M|2026 GMC Acadia
Confirmed Service Customer
7/5/2026
Service was fast
LAUREN WITTY
7/6/2026
Mary, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
TERRYTOWN, LA
Gros, A|2019 GMC 1500 Sierra
Confirmed Service Customer
7/29/2026
Lauren and Jacoby were excellent in the service dept! Thanks!
JAKOBE MYLES
7/31/2026
Gros, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. Please don't hesitate to reach out if there's anything additional we can do for you.
MARRERO, LA
Puglise, A|2023 GMC Acadia
Confirmed Service Customer
8/19/2026
I brought my car back in because the check engine light came back on. Called 5 times Monday to try to set up an appt to bring it back in but service advisor wouldn’t call me back, so I asked to make one without even talking to her. Then they kept my vehicle for multiple days without communication. I had to call for updates myself and was told he will get to look at it the next day. The service is usually better than this
LAUREN WITTY
8/20/2026
Ashley, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (504) 517-0926 when you have a chance. Thank you, and we look forward to hearing from you.
MARRERO, LA
Pardee-Bascle, H|2025 Buick Envista
Confirmed Service Customer
8/24/2026
easy and quick
LAUREN WITTY
8/25/2026
We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Arabie, B|2017 GMC 1500 Sierra
Confirmed Service Customer
8/24/2026
Always a pleasure dealing with the service department. Always knowledgeable,helpful and friendly. Fast service and communication is great. Services performed as it should be. They take pride in taking care of your vehicle.
LAUREN WITTY
8/25/2026
Arabie, We're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!
WESTWEGO, LA
Manno, V|2018 Buick Enclave
Confirmed Service Customer
6/15/2026
Becky and the crew in service at Legacy Buick are wonderful. Their service prices are very fair and they do great work.
REBECCA THOMPSON
6/15/2026
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HARVEY, LA
Crawford, R|2015 Buick LaCrosse
Confirmed Service Customer
7/4/2026
Great customer service
LAUREN WITTY
7/5/2026
Robin, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
NEW ORLEANS, LA
Allen, A|2021 GMC 1500 Sierra
Confirmed Service Customer
8/3/2026
It was a good experience, everyone was professional and well knowledgeable. And it didn't take long to get my work done.
RON FAUCHEUX
8/5/2026
Albert, we're glad to hear you found our staff was so knowledgeable and helpful! We do hope we can be of assistance in the future. Take care!
BRIDGE CITY, LA
Hurlston, D|2019 GMC 1500 Sierra
Confirmed Service Customer
8/6/2026
.
JAKOBE MYLES
8/7/2026
Hurlston, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
MARRERO, LA