Our Reviews
George R|2023 GMC Acadia
Confirmed Service Customer
2/26/2025
Always get great service.
2/27/2025
Thank you for choosing Legacy Westbank as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
MARRERO, LA
Cuong N|2023 GMC Yukon XL 1500
Confirmed Service Customer
2/28/2025
Excellent service!
3/2/2025
Cuong, your satisfaction is important to us, so we want to sincerely thank you for choosing Legacy Westbank and we hope to see you again soon!
MARRERO, LA
Michael A|2024 Buick Envision
Confirmed Sales Customer
3/4/2025
I appreciate the honesty. The price we negotiated was the price I paid. No upsells, no surcharges.
CHARISSA GALAFORO
3/5/2025
Michael, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEW ORLEANS, LA
Cheryl D|2006 GMC Envoy
Confirmed Service Customer
3/5/2025
Everyone was so friendly, courteous and professional in a small town kind of way. Mr. Vincent, who was my Service Provider explained everything that my car needed to have serviced. I was not pressured at all which I like because I don't like pushy service providers. It was a pleasant interaction. My car runs great! I'm going to come back and buy lunch for the Service Dept. especially the mechanics!
3/6/2025
Cheryl, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. We sincerely value your business and look forward to your next visit!
HARVEY, LA
Byron M|2017 GMC Yukon
Confirmed Service Customer
3/6/2025
Becky Thompson helped me out and coordinated my repairs quickly.
3/7/2025
Byron, we're happy to hear you had such a positive experience with Becky! Feel free to reach out to us if you need anything. Have a wonderful day.
BURAS, LA
Ray A|2023 GMC SIERRA 1500
Confirmed Service Customer
3/10/2025
Pricing is a little steep
3/12/2025
Ray, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (504) 517-0926 when you have a chance. Thank you, and we look forward to hearing from you.
WESTWEGO, LA
William T|2021 GMC 1500 Sierra
Confirmed Service Customer
3/16/2025
Becky and everyone else I have come into contact with are very easy to work with and clearly do the best they can when it comes to helping people service their vehicles.
3/17/2025
William, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. If you're ever in need of more help, please let us know!
LULING, LA
Victor B|2019 GMC Yukon XL
Confirmed Service Customer
3/16/2025
Zack was on his game
3/17/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Alisa C|2013 GMC 1500 Savana
Confirmed Service Customer
3/16/2025
Oil change was fine, the care of my vehicle while in their care was horrible!
3/17/2025
Alisa, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (504) 517-0926 at your earliest convenience to discuss how we can turn your experience into a positive one.
HARVEY, LA
Philip L|2019 GMC Yukon XL
Confirmed Service Customer
3/19/2025
easy to get appointment. work done quickly.
3/20/2025
Philip, we're glad everything was completed quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.
GRETNA, LA
Riley K|2025 Buick Envista
Confirmed Sales Customer
3/19/2025
Really loved the hospitality everyone provided. Excellent people all around!
CHARISSA GALAFORO
3/20/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Legacy Westbank and we hope to see you again soon!
NEW ORLEANS, LA
William W|2024 GMC Sierra 1500
Confirmed Sales Customer
3/19/2025
Your girls were amazing. i was greeted immediately upon entering the showroom, shown the various trucks i was interested in buying. Quickly test drove the one i liked best, then after a brief negotiation on price signed the deal and picked up my new truck 3 hours later. Then upon picking up my truck i was given a complete education on all the new features of my truck. Very satisfied customer!
CHELSEA BECNEL
3/21/2025
William, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
BELLE CHASSE, LA
Gary S|2024 GMC Sierra 3500 HD
Confirmed Service Customer
3/20/2025
The service writer (becky) is very knowledgeable and will keep you informed. recommended
3/21/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
METAIRIE, LA
Anthony M|2019 Buick LaCrosse
Confirmed Service Customer
3/20/2025
Service was on time even brought me home and picked me up after service was complete Mr. Vincent Clark has always been so helpful thank you for the great customer service Vincent !!!
3/21/2025
Anthony, thanks for highlighting some of our staff who helped make this such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.
MARRERO, LA
Madison M|2022 Buick Encore
Confirmed Service Customer
3/20/2025
It was super easy to schedule through the car app. Car was finished at a decent time and all requests were addressed and handled. Easy transition, detailed receipt, and absolutely super easy to deal with for any service. Thank you!
3/21/2025
Madison, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Terrence J|2024 GMC Sierra 1500
Confirmed Sales Customer
3/22/2025
Process was ok. Took longer than I'm use too, but it went ok.
CHELSEA BECNEL
3/24/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (504) 517-0926 to discuss your concerns, as your satisfaction is of utmost importance to us.
HAHNVILLE, LA
William H|2016 Chevrolet Colorado
Confirmed Service Customer
3/26/2025
Service was quick and customer service was excellent.
3/27/2025
William, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GRETNA, LA
David B|2021 GMC 1500 Sierra
Confirmed Service Customer
3/26/2025
Work was done in a timely matter and very precessional staff
3/27/2025
David, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Mel D|2022 GMC 1500 Sierra
Confirmed Service Customer
3/27/2025
Experience is great and the Becky was very helpful. I didn't have to wait very long for my vehicle to get done. I do have an issue with how the GMC rewards points are not AUTOMATIC. Since 2022, none of my service points have not been added. I had to contact GMC rewards to have the service points added prior to this service. I will probably have to make contact again. I also received a letter in the mail stating that I have 4,196 points in m GMC Rewards but it is no where to be located. When I called GMC Rewards, they could not locate these points as well. If Legacy is sending these type notifications, at least confirm the accuracy and that the points are provided to the last 4-digits of the GMC Rewards member number.
3/28/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BELLE CHASSE, LA
Barbara A|2015 GMC Terrain
Confirmed Service Customer
3/28/2025
I was pleased with the results.
3/31/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Legacy Westbank and we hope to see you again soon!
WESTWEGO, LA
Milton W|2025 Buick Envista
Confirmed Sales Customer
3/29/2025
My experience with your was great.
JACOB TEAGUE
3/31/2025
Milton, we always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
NEW ORLEANS, LA
James D|2023 GMC Sierra 2500 HD
Confirmed Service Customer
4/1/2025
Came in early and was assisted right away, was able to be complete before my original appointment time.
4/2/2025
We appreciate you taking the time to leave us this feedback. We hope you have a great day!
TERRYTOWN, LA
Amanda C|2024 GMC Acadia
Confirmed Service Customer
4/1/2025
Becky & The Service Manager went above and beyond to make sure my problems were taken care of. Great Customer Service
4/3/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Legacy Westbank and we hope to see you again soon!
MARRERO, LA
Kevin S|2025 GMC Terrain
Confirmed Sales Customer
4/2/2025
Working with the Team at Legacy Gmc is always a quick and easy process.
COREY BELL
4/4/2025
Thank you for choosing Legacy Westbank as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
KENNER, LA
Monique H|2024 Buick Envista
Confirmed Service Customer
2/25/2025
Every body was awesome
2/26/2025
Monique, we appreciate your positive review of your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
MARRERO, LA
Jennifer G|2024 GMC Canyon
Confirmed Service Customer
2/25/2025
Always a good experience!
2/26/2025
Jennifer, thank you for choosing Legacy Westbank as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!
LULING, LA
John D|2016 Buick Encore
Confirmed Service Customer
2/28/2025
All went well
3/2/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Legacy Westbank and we hope to see you again soon!
GRETNA, LA
Charles R|2017 Chevrolet Camaro
Confirmed Service Customer
3/3/2025
The best thing about the service is the ride home and then they will come and bring you back to pick up your vehicle. that is outstanding. The service to the car was done as requested,
3/5/2025
Charles, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
NEW ORLEANS, LA
Teresa P|2025 Buick Encore GX
Confirmed Sales Customer
3/21/2025
Very friendly and accommodating to find the right car for me.
CHARISSA GALAFORO
3/21/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
NEW ORLEANS, LA
Joseph H|2014 Buick Enclave
Confirmed Service Customer
4/3/2025
The experience that I had this time, it was not satisfactory. The pricing was not stable. The first place that was given to me was high, but after I was going to tow my car to another repair shop, the pricing change for the repairs at Legacy .
4/5/2025
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at (504) 517-0926 when you can so we can address this situation directly. Thank you and have a great day.
HARVEY, LA
Noemi W|2025 GMC Sierra 1500
Confirmed Sales Customer
4/5/2025
sales lady and her helper were very good even paid for herbier driver to bring my husband back home
CHELSEA BECNEL
4/7/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
HARVEY, LA
Ron H|2023 GMC SIERRA 1500
Confirmed Service Customer
4/7/2025
I was very satisfied with the quick and efficient. And also, my tires were rotated.Thanks job well done. My service rep was very courteous and very professional.
4/9/2025
Ron, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
NEW ORLEANS, LA
Eric B|2016 Chevrolet Trax
Confirmed Service Customer
4/6/2025
Great service
4/8/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Legacy Westbank and we hope to see you again soon!
MARRERO, LA
Victor F|2025 GMC Sierra 1500
Confirmed Sales Customer
4/7/2025
Good experience, made it easy.
CHARISSA GALAFORO
4/9/2025
Victor, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEW ORLEANS, LA
Lydia A|2020 Buick Envision
Confirmed Service Customer
4/7/2025
My appointment was for 8 to get oil changed/tires rotated and I was out for 8:30. Can’t ask for more than that. Always very friendly service.
4/9/2025
Lydia, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
MARRERO, LA
Rose D|2023 GMC Acadia
Confirmed Service Customer
4/7/2025
Very professional, great service
4/9/2025
Rose, your satisfaction is important to us, so we want to sincerely thank you for choosing Legacy Westbank and we hope to see you again soon!
WESTWEGO, LA
Warren B|2022 GMC 1500 Sierra
Confirmed Service Customer
4/10/2025
Have been fighting issues with radio system after a previous software update. They did something and now system seems to be working fine.
4/11/2025
Warren, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
NEW ORLEANS, LA
Leon C|2016 Buick Verano
Confirmed Service Customer
4/11/2025
Top notch professional service! Even though I had not a prior appointment, they arranged to fit my service into their already filled agenda. I was in and out in a very reasonable time!! Changed my oil and rotated my tires, while going out of their way to point out a hidden screw embedded in the tread of my rear passenger tire!
4/14/2025
Leon, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TERRYTOWN, LA
Carlo D|2019 GMC 1500 Sierra
Confirmed Service Customer
4/21/2025
Everything went smooth. Learned that my truck takes a special replacement battery. Word to the wise, read your owners manual.
4/22/2025
Carlo, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
BELLE CHASSE, LA
Tammie/ Henry M|2018 GMC Terrain
Confirmed Service Customer
4/21/2025
They went above n beyond to assist me in a timely n professional manner Becky was very attentive n straight forward kept me informed of my progress
4/22/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEW ORLEANS, LA
Enola D|2021 Buick Enclave
Confirmed Service Customer
5/6/2025
I think that almost 3 hours for an oil change is unreasonable. What is the point of making an appointment? I am unsure that I will return here again. I also did not find my service advisor to be helpful or very friendly. I asked about someone looking at why middle seatbelt see why I could not released it. I was told that they were too busy to check but she would look at it but apparently she did now. That does not appear to be good service to me
5/7/2025
Enola, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (504) 517-0926 at your earliest convenience to discuss how we can turn your experience into a positive one.
NEW ORLEANS, LA
Larry L|2022 GMC 1500 Sierra
Confirmed Service Customer
5/6/2025
The service team was great and did a fantastic job getting us up and running. The cashier was rude and obnoxious, left us standing by the service counter without any acknowledgment of us being in the building. I had to call the service desk on my phone to get someone from the back to come and help us. I did talk to Mr. Tobias about the cashier before we left the facility.
5/8/2025
Larry, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Nancy T|2021 GMC Yukon XL
Confirmed Service Customer
5/13/2025
Aways a great help and we where treated with respect kindly
5/14/2025
Nancy, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
WESTWEGO, LA
Michael/michell R|2016 Buick Enclave
Confirmed Service Customer
5/15/2025
They address all my concerns in a timely manner
5/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
MARRERO, LA
Mary N|2024 GMC Terrain
Confirmed Service Customer
5/15/2025
It was ok.
5/16/2025
Mary, thank you for taking the time to let us know how we did. We hope you have a great day!
HARVEY, LA
Linda L|2021 GMC Acadia
Confirmed Service Customer
5/16/2025
Went in for oil change and tire rotation. Zach, Tech, explained in detail everything to keep my vehicle running smoothly. Timely in and out of service.
5/19/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
MARRERO, LA
Vincent C|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/19/2025
Becky is always there for her customers also the service manager aka mr FAT PAT is very nice also cashier Mrs Elisa what also nice stop eating her chicken sandwich to help me love it there !!!
5/21/2025
Vincent, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
SLIDELL, LA
Kevin B|2018 GMC Canyon
Confirmed Service Customer
4/17/2025
Other than the time it took to repair my truck, I’m very pleased with my service advisor Becky Thompson. I had bought a used truck from another dealership and immediately it needed a major repair. She contacted the general manager of the dealership I bought the truck from and expressed to him that they should pay for the work at GMC. It was very nice of her to try, but it was to no avail. I recommend Legacy GMC. Like I said, other than the amount of time my truck was with them (2-1/2 weeks- thankfully I had another vehicle I could drive), I am pleased.
4/18/2025
Kevin, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (504) 517-0926.
GRETNA, LA
Ray B|2021 GMC Acadia
Confirmed Service Customer
4/24/2025
I brought my vehicle in for an Oil change and tire rotation . Service manager was very nice.
4/25/2025
Ray, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
HARVEY, LA
Kayla C|2023 Buick Encore GX
Confirmed Service Customer
4/24/2025
Every thing we have encountered with this dealership has been amazing. All of the workers are so helpful and accommodating! We could not have asked for better!
4/25/2025
Kayla, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BELLE CHASSE, LA
Danielle/nathan D|2016 Buick Enclave
Confirmed Service Customer
4/24/2025
very helpful and professional
4/25/2025
Thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!
NEW ORLEANS, LA
Barry B|2023 GMC SIERRA 1500
Confirmed Service Customer
4/28/2025
Quick oil change service
4/29/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
NEW ORLEANS, LA
Gary H|2024 GMC Sierra 1500
Confirmed Service Customer
5/13/2025
very easy to order service and didn"t take to long to do work thanks
5/14/2025
Gary, we really appreciate your positive review! Until the next time we meet, take care!
MARRERO, LA
Bobby S|2024 GMC Sierra 1500
Confirmed Service Customer
5/21/2025
Everyone was friendly and communicative
5/22/2025
Bobby, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
MARRERO, LA
Errol M|2013 GMC 1500 Yukon XL
Confirmed Service Customer
5/22/2025
I was treated well by the staff my complaint is with the service to my vehicle. While repairing my air bag the frame on the dashboard a/c vent was broken, GMC could have replaced the part……………..
5/23/2025
Errol, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (504) 517-0926 to discuss your concerns, as your satisfaction is of utmost importance to us.
NEW ORLEANS, LA
Jennifer K|2025 GMC Yukon XL 1500
Confirmed Service Customer
5/23/2025
Always friendly and very pleased with my service
5/25/2025
Jennifer, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
MARRERO, LA
Joan P|2021 Buick Encore GX
Confirmed Service Customer
5/28/2025
Always willing to help with getting me a loaner and the Employees are Great
5/28/2025
Joan, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
MARRERO, LA
Kia M|2025 Buick Encore GX
Confirmed Sales Customer
6/9/2025
My experience at the dealership was amazing since the time I walked in the door until the time I walked out. Ms. Chelsea and Ms. Danielle were super great! Everything was explained thoroughly and any concern I had was addressed. After car shopping for over a month with other dealers, I came in and found the car I wanted in the same day. Furthermore, everyone I encountered was so nice and professional. I would definitely recommend Legacy Westbank to anyone. My experience was 10/10.
CHELSEA BECNEL
6/10/2025
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
MERAUX, LA
John F|2014 Buick Verano
Confirmed Service Customer
6/9/2025
Prompt, courteous service. Service advisor Becky was very polite and professional.
6/10/2025
John, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
TERRYTOWN, LA
Faye B|2018 GMC Yukon XL
Confirmed Service Customer
6/19/2025
Each time bringing the truck in for service I have to deal with the mechanic dirty oily shoes. As in the past this is my only complaint with GMC. It’s not right that I have to get my rug clean.
6/20/2025
Faye, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts.
HARVEY, LA
Alfonso C|2021 GMC 1500 Sierra
Confirmed Service Customer
6/20/2025
I bought my truck bed cover from the dealer and paid to have it installed. I noticed that it kept leaking and was very flimsy. I had been traveling and finally went back to get it inspected. I found out there was some hardware missing and was accused of messing with it and losing the parts. I stated nothing had changed since getting it installed and no one had messed with it. I was told their "best and most knowledgeable" technician had worked on it and there was "no way" he would have not installed it properly. I wound up paying an extra $400 dollars (most of it was labor) and then had to take it back because they still did not install it properly. I asked them to assist me with the labor since I feel it was their mistake and I was told they would help with $50 worth of parts. I feel they do not value me as a customer and I will NEVER go back to your dealership!!!
6/23/2025
Alfonso, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (504) 517-0926 when you have a chance. Thank you, and we look forward to hearing from you.
BELLE CHASE, LA
Isaac C|2024 GMC Sierra 1500
Confirmed Service Customer
6/21/2025
Good work keep up the good work
6/23/2025
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
GRETNA, LA
Patrick M|2025 Buick Encore GX
Confirmed Sales Customer
6/27/2025
Staff was friendly, courtesy and fair. The only negative comment I have is it wasn’t explained initially that the $4,500 discount on the Envore GX, included $1,000 if financed by GMC. We wanted to pay cash but ended up financing not to lose the $1,000.
COREY BELL
6/29/2025
Patrick, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROBERT, LA
David B|2021 GMC 1500 Sierra
Confirmed Service Customer
6/29/2025
The service dept was exceptionally helpful and very friendly. The service was completed on time in the appointment window.
6/30/2025
We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!
MARRERO, LA
Jennifer G|2024 GMC Canyon
Confirmed Service Customer
6/30/2025
Best customer service
7/2/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Legacy Westbank and we hope to see you again soon!
LULING, LA
John B|2022 GMC 1500 Sierra
Confirmed Service Customer
6/30/2025
I normally don't take surveys but this time I felt compell to respond this time, this was the WORST experience that I EVER had. When called on June 27 to the service advisor Ms. Becky Thompson to contact the gentleman Mr. Melvin for a ride from my home back to the dealership she text him and he didn't know that job was trying to reach him so I waited about 90 minutes before I called back to Ms. Thompson when she stated that Mr. Melvin just arrived back to the office. So she ask him come pick me up, keep this in mind I live not even 5 minutes away from the dealership in a vehicle. When Mr. Melvin arrive at my home he just sat in the vehicle not even a phone call to let me know that he had arrived at the house, so I happen to look outside the house when I saw a vehicle outside. Once I got back to the dealership I went to Ms. Thompson counter and the first thing she said was to go see the cashier to pay, I do work with the public in customer service so by saying that I would have taken my customer out to their vehicle to inspect the work on their vehicle to make sure they are satisfied with the service/repairs perform on their vehicle (NOT GO PAY FOR SOMETHING WITHOUT OVER LOOKING THE WORK). SECONDLY, when I went to the cashier she told me my total without even asking me if I would like to look at the invoice first, so I ask to check out the invoice and her look on her face was like I shouldn't have ask to overlook first before I pay. Next when I went back to Ms. Thompson counter she let's go find your vehicle, she use the remote control alarm to locate the vehicle but she NEVER DID WALK ME ALL THE WAY TO MY VEHICLE FOR INSPECTION FOR THE SECOND TIME... I had a recall to my front grill and a bed cover instal so I tried to bed cover myself and I had one or two questions so I went back inside to Ms. Thompson about it and her response was she have know knowledge how it works. How can GMC dealership have people listed customer service advisor and know knowledge how their products work, GMC should do better in training their workers on the products and especially customer service. Ms. Thompson did ask a mechanic technician to come out to assist me but unfortunately they didn't know how to keep the bed cover from making contact with the vehicle body so he ask me to comeback the next day which was a inconvenience for me. So I did the next day and I will give the technician Mr. Dez credit he did resolve the issue that ai was having, so for the future I WILL NOT BE RETURNING TO THIS DEALERSHIP UNDER NO CIRCUMSTANCES!!! I should have taken the hint because when I was in the office another customer in the department was VERY UPSET ABOUT THE SERVICE HE RECEIVED, but gave them a try anyway... I would strongly advise EVERYONE TO PLEASE PLEASE
7/3/2025
John, we regret to hear that you had a negative experience with us, but we would appreciate the chance to turn your experience around. We hope you are willing to give us another chance. Please reach out to us at (504) 517-0926 so we can work towards a resolution.
HARVEY, LA
Wilfred B|2024 GMC Sierra 1500
Confirmed Service Customer
5/26/2025
The services was very timely and very professional 🙏🏼🙏🏼🙏🏼
5/26/2025
Wilfred, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
HARVEY, LA
Brett M|2019 GMC Canyon
Confirmed Service Customer
5/26/2025
Becky Thompson is a fantastic service advisor. Professional, knowledgeable, and helpful. 100% approval for her and the service department.
5/26/2025
Brett, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
METAIRIE, LA
Angel H|2023 Buick Envision
Confirmed Service Customer
5/28/2025
Was very speedy for a weekend
5/29/2025
We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Leo P|2022 GMC 2500HD Sierra
Confirmed Service Customer
6/4/2025
Fast accurate service
6/5/2025
Leo, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
BELLE CHASSE, LA
Ernest P|2022 GMC Terrain
Confirmed Service Customer
6/11/2025
Was good didn't have to wait long
6/12/2025
Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
NEW ORLEANS, LA
Fernand P|2024 GMC Sierra 1500
Confirmed Service Customer
6/12/2025
The service is fine, but it took 2 hours for an oil change and tire rotation first thing in the morning.
6/13/2025
Fernand, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
MARRERO, LA
Johnny B|2025 Buick Encore GX
Confirmed Sales Customer
7/1/2025
Great! Very professional and honest
JADEN ROUSSELL
7/3/2025
Thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
NEW ORLEANS, LA
Shirley F|2020 Buick Encore
Confirmed Service Customer
7/7/2025
Glad John Daigle is back. Like him as my service adviser.
7/9/2025
Shirley, thank you for your kind review; we are happy to pass along your comments to the team here at Legacy Westbank! We look forward to your next visit! Take care!
GRETNA, LA
Braiden U|2024 GMC Sierra 1500
Confirmed Service Customer
7/8/2025
The guys did good work my biggest issue that I had that I’ve already discussed with the dealership manager and I will be discussing with the Service Manager is they did not call me before they did the work to give a quote of how much it was going to be.So I basically was extremely upset with how much it was at the end of my service. They did the work without my approval and wanted me to pay without discussing how much things were gonna be before they did the work.
7/9/2025
Braiden, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. We hope to see you soon!
BELLE CHASSE, LA
William R|2022 GMC 1500 Sierra
Confirmed Service Customer
7/5/2025
Service department is awesome
7/7/2025
William, your satisfaction is important to us, so we want to sincerely thank you for choosing Legacy Westbank and we hope to see you again soon!
WAVELAND, MS
Natasha W|2023 GMC Acadia
Confirmed Service Customer
7/8/2025
Excellent customer service
7/9/2025
Natasha, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
BARATARIA, LA
Lydia M|2023 GMC Acadia
Confirmed Service Customer
7/9/2025
When I arrived the gentleman and young lady greeted me with a smile. Service for quick and easy. The waiting area was very clean and felt like home
7/11/2025
Lydia, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Legacy Westbank
GRETNA, LA
Roxanne G|2014 Buick LaCrosse
Confirmed Service Customer
7/10/2025
The apple as easy to make. It did take a week to get in but no big deal. The people are very friendly and helpful with any questions or concerns you may have.
7/12/2025
Roxanne, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
BELLE CHASSE, LA
Kevin B|2018 GMC Canyon
Confirmed Service Customer
7/11/2025
I really enjoy dealing with the staff in the service department. Becky is great at what she does. My only complaint is the length of time it takes to bring my vehicle in and find out the diagnosis.
7/14/2025
Kevin, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
GRETNA, LA
Albert G|2019 GMC 1500 Sierra
Confirmed Service Customer
7/14/2025
Danielle was a pleasure to work with Thank you Legacy!
7/15/2025
Albert, your satisfaction is important to us, so we want to sincerely thank you for choosing Legacy Westbank and we hope to see you again soon!
MARRERO, LA
Glenn L|2022 GMC Canyon
Confirmed Service Customer
7/14/2025
Iwas treated with such great respect and perfect customer service.
7/15/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
BELLE CHASSE, LA
Doyle A|2020 GMC 1500 Sierra
Confirmed Service Customer
7/17/2025
Danielle was friendly, professional, helpful and very knowledgeable. Wonderful person.
7/18/2025
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Brian R|2015 GMC 1500 Sierra
Confirmed Service Customer
7/18/2025
Customer Service was awesome
7/21/2025
Brian, we are very happy to have provided you with such a positive experience! We hope to see you soon!
NEW ORLEANS, LA
Ray A|2023 GMC Sierra 1500
Confirmed Service Customer
7/9/2025
Very Professional
7/10/2025
Ray, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
WESTWEGO, LA
Riley K|2025 Buick Envista
Confirmed Service Customer
7/16/2025
Great service
7/17/2025
Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEW ORLEANS, LA
Andrew L|2021 GMC Acadia
Confirmed Service Customer
7/18/2025
I did not like that I received almost no communication day 1. Day 2 received again very minimal follow up even after speaking to my representative for my vehicle. Day 3 was pretty good, I got a quote and it was fixed the same day, which exceeded my expectations. The speed of the overall repair was great, but the lack of communication day 1 and 2 left me a little upset, considering the repair was scheduled. I feel like I should have been given what was wrong with vehicle and and estimated day of completion on the first day. I also had to wait about 15-20 minutes to pay at the register even with 3 employees sitting right next to where I was standing. Felt like a lack of ownership overall by the leadership team. I sit and watch 3 people pretend like I don’t exist as they talk about beer and their plans for the evening while nobody is around to assist, they didn’t offer to find someone to help or anything. I don’t blame GMC for this, this is how people act sometimes, but I hope leadership is aware and finds small ways to improve. Also, the chairs for the employees in the waiting area by the cashier window need to be changed. The area looks well put together but the chairs make things look distasteful with worn out seats.
7/20/2025
Andrew, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (504) 517-0926 so we can understand your situation better in order to try and turn your experience around. Thank you, Legacy Westbank.
HARVEY, LA
Jorge T|2024 GMC Sierra 1500
Confirmed Service Customer
7/22/2025
Great custumer service and fast to help you out .
7/23/2025
Jorge, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
PHARR, TX
Daisy L|2017 Buick Envision
Confirmed Service Customer
7/23/2025
The repair was completed in a timely manner.
7/24/2025
Daisy, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
HARVEY, LA
Victoria M|2018 Buick Enclave
Confirmed Service Customer
7/24/2025
Always a pleasure with staff and mechanics that care...
7/25/2025
Victoria, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
HARVEY, LA
William T|2021 GMC 1500 Sierra
Confirmed Service Customer
7/25/2025
Work was done quickly and communication was clear. Becky has always been so courteous since I have been getting work done at the dealership!
7/25/2025
William, it is great to hear everything was done quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
LULING, LA
Marty G|2024 GMC Sierra 2500 HD
Confirmed Service Customer
7/31/2025
I had an unexpected breakdown. My vehicle had to be towed to the dealership service. John Daigle my service advisor came to me found out about my vehicle and had it running the same day!
8/3/2025
Marty, your satisfaction is important to us, so we want to sincerely thank you for choosing Legacy Westbank and we hope to see you again soon!
MARRERO, LA
Raynetta L|2025 GMC Sierra 1500
Confirmed Sales Customer
8/1/2025
Legacy was the third dealership we had visited that day but it was my first choice. I’d gone to Crown in Metairie first. We walked around and no one greeted us. We’d even gone into the building and not one person greeted us. We then drove to Mossy Motors on Broad in central city. We walked around and literally checked every GMC truck on the lot. We took a shade brake under the carport in front of the offices and one guy looked up at us from his phone and turned his head. We then crossed the Mississippi and pulled up to Legacy(our first choice) and before we could put the car in park, Ms. Deana was welcoming us to the dealership with a great big ole smile and welcoming attitude. She sat us down with Jacob so we wouldn’t have to walk around in the sun. He asked what we wanted and Ms. Deana walked in the sun and pulled the vehicles for us. Talk about 5 Starr service. We then checked out the vehicle. It was everything we wanted and then some. We then met with the finance guy. Now I’ve purchased about 10 cars literally. This is the first time I’ve sat in the finance office and didn’t feel duped. We walked away with a 2025 GMC Sierra 1500 Denali Diesel Turbo Engine Pickup Truck and couldn’t be more pleased with the service and the love shown to us. Hands down, this was one of the best purchasing experiences besides purchasing my house in 2003. I also took the liberty to call the sales managers for the other 2 dealerships. The managers both stated how disappointed they were with their sales staff and that a conversation was going to be had. Nevertheless, that’s neither here nor there at this point. I did however braggggg about Legacy and put both dealerships on notice that Legacy is the choice of Westbankers and if I have my way…will be the choice of all of the Greater New Orleans area!!!
JACOB TEAGUE
8/4/2025
Raynetta, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Lester R|2016 GMC 1500 Sierra
Confirmed Service Customer
8/4/2025
Enjoyed the service and service advisor(John diagle.
8/6/2025
Lester, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
MARRERO, LA
Kevin S|2024 GMC Sierra 1500
Confirmed Service Customer
8/9/2025
Excellent costumer service
8/11/2025
Kevin, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
GRETNA, LA
Vincent C|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/12/2025
Always treat me like family
8/14/2025
Vincent, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
SLIDELL, LA
Patrick R|2014 Chevrolet Impala Limited
Confirmed Service Customer
7/18/2025
EVERY TIME I GET MY CAR SERVICED EVERYONE IS GREAT---GREAT COMUNICATION AND FRIENDLY. THEY HAVE BEEN MAINTAINING MY CAR FOR ALMOST 3 YEARS. WE HAVE BOUGHT SEVERAL CARS FROM LEGACY
7/21/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Legacy Westbank and we hope to see you again soon!
SLIDELL, LA
Ethel R|2014 Buick Enclave
Confirmed Service Customer
7/19/2025
Great
7/21/2025
Ethel, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
NEW ORLEANS, LA
Linda R|2022 Buick Enclave
Confirmed Service Customer
7/24/2025
My recent visit to Legacy was for oil change and tire rotation. The service rep John was very professional , efficient and polite. Everything was handled in a timely manner.
7/25/2025
Linda, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
DESTREHAN, LA
Aaron R|2022 GMC 1500 Sierra
Confirmed Service Customer
7/27/2025
Patient and knowledgeable
7/28/2025
Aaron, your wonderful feedback and rating mean a lot to us. We hope to see you soon!
HARVEY, LA
Ray B|2021 GMC Acadia
Confirmed Service Customer
7/31/2025
Rebecca did an excellent job and keep me updated on the progress of my vehicle.
8/3/2025
Ray, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
HARVEY, LA
Kimberly L|2023 GMC Acadia
Confirmed Service Customer
8/4/2025
Had an appointment. Was handled quickly and didnt have to wait long for car to be finished.
8/5/2025
Kimberly, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Colleen B|2021 Buick Envision
Confirmed Service Customer
8/11/2025
Awesome!!!
8/13/2025
Colleen, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
PORT SULPHUR, LA
James M|2024 GMC Sierra 1500
Confirmed Service Customer
8/19/2025
Great experience
8/20/2025
James, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
HARVEY, LA
Ronald M|2022 GMC Terrain
Confirmed Service Customer
8/20/2025
John is awesome. Service was quick, professional, polite and knowledgeable. Always a pleasure to work with. Thank you.
8/21/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
GRETNA, LA
James D|2023 GMC Sierra 2500 HD
Confirmed Service Customer
8/22/2025
Wait time was about an hour
8/24/2025
James, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
TERRYTOWN, LA
Martinez T|2017 GMC Acadia
Confirmed Service Customer
8/12/2025
Excellent customer service
8/14/2025
Martinez, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!
GRETNA, LA
Martin B|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
8/15/2025
The General Manager and the salesman did a great job!!
DELVIN WILLIAMS
8/17/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at Legacy Westbank! Please don't hesitate to reach out if there's anything additional we can do for you.
RIVER RIDGE, LA
Suzanne M|2017 Buick Envision
Confirmed Service Customer
8/18/2025
Everyone was very helpful. Did a good job with my car.
8/19/2025
Suzanne, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEW ORLEANS, LA
Harvey R|2014 GMC 1500 Sierra
Confirmed Service Customer
8/18/2025
Fast service. The people are very nice and helpful. I would recommend them to everyone
8/19/2025
Harvey, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
MARRERO, LA
Elvira B|2023 GMC Terrain
Confirmed Service Customer
8/27/2025
Making an appointment was quick and easy. The service clerk was very nice and informed. The waiting area was clean and comfortable. My wait time was 30-40 minutes.
8/28/2025
We're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
TERRYTOWN, LA
Thomas L|2025 GMC Yukon
Confirmed Sales Customer
9/3/2025
Great dealership easy to work with
CHELSEA BECNEL
9/3/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BENTONIA, MS
Louis A|2021 GMC Yukon
Confirmed Service Customer
9/3/2025
The service representative was very helpful
9/3/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LULING, LA
Shirley F|2020 Buick Encore
Confirmed Service Customer
9/15/2025
All work done as requested to satisfaction 100 score
9/16/2025
Shirley, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Legacy Westbank. We sincerely value your business and look forward to your next visit!
GRETNA, LA
Gary C|2022 GMC Yukon XL
Confirmed Service Customer
9/16/2025
Had to have my car towed in on a Sunday and it was ready before noon on Monday
9/17/2025
Gary, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
MARRERO, LA
Allison C|2025 GMC Yukon
Confirmed Service Customer
8/25/2025
Great service! Quick, professional, and friendly.
8/26/2025
Allison, thank you so much for your positive comments about Legacy Westbank! Feel free to reach out to us if you need anything. Have a wonderful day.
MARRERO, LA
Scott W|2024 Buick Enclave
Confirmed Service Customer
8/26/2025
Danielle was attentive and quick, service with a smile!!
8/27/2025
Scott, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. Please don't hesitate to reach out if there's anything additional we can do for you.
MARRERO, LA
Bobbie W|2019 GMC 1500 Sierra
Confirmed Service Customer
8/26/2025
It was very pleasant, not a very long wait and fixed my problem.
8/27/2025
Bobbie, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
GRETNA, LA
Sidney H|2023 GMC Sierra 1500
Confirmed Service Customer
9/2/2025
Good job
9/3/2025
Sidney, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
MARRERO, LA
Raynetta L|2025 GMC Sierra 1500
Confirmed Service Customer
9/9/2025
My experience is always a pleasure.
9/10/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
MARRERO, LA
Jayson G|2023 GMC Sierra 1500
Confirmed Service Customer
9/9/2025
Danielle my service advisor was terrific and Patrick my service technician was very thorough and helpful
9/10/2025
Jayson, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. Please let us know if there is anything else we can do for you; we are more than happy to help!
BELLE CHASSE, LA
George S|2023 GMC Sierra 1500
Confirmed Service Customer
9/10/2025
The customer services was 💯 satisfying and the waiting time was not long at all
9/11/2025
George, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEW OREANS, LA
Wendy T|2022 GMC Acadia
Confirmed Service Customer
9/23/2025
John Daigle was such a pleasure to deal with.
9/24/2025
We're happy you found our staff to be so supportive during your experience here at Legacy Westbank. Please don't hesitate to reach out if there's anything additional we can do for you.
WESTWEGO, LA
Michael D|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
9/26/2025
Charge me for tire rotation but did not do it and didn’t replace my trailer hitch after fixing my tailgate
9/29/2025
Michael, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (504) 517-0926 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!
MARRERO, LA
Sharlene B|2022 GMC Terrain
Confirmed Service Customer
9/19/2025
Was fine. Took awhile however glad recalls were done. Danielle was very pleasant..
9/22/2025
Sharlene, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
BELLE CHASSE, LA
Charles D|2023 GMC Sierra 1500
Confirmed Service Customer
9/19/2025
This visit was the best experience I have had there yet.
9/22/2025
Charles, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
MARRERO, LA
Calvin R|2019 GMC 1500 Sierra
Confirmed Service Customer
9/29/2025
Very good
9/30/2025
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
MARRERO, LA
Rosalie B|2022 GMC Terrain
Confirmed Service Customer
10/3/2025
Excellent Service
10/6/2025
Rosalie, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BARATARIA, LA
Armand T|2022 GMC Terrain
Confirmed Service Customer
10/3/2025
Very timely everyone was very pleasant and helpfull only problem When I left the service department i got halfway to Luling and my check Engine light came on so I called and service told me to Come back I pulled over an called my Son who I was going to see he came and put a meter on the car and it showered the fuild pump module which is what was fixed we turned car back on an light was gone drove back all to way to gmc only to Have no code showing the car was not reset after repair very troubling an inconvenient
10/6/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (504) 517-0926 to discuss your concerns, as your satisfaction is of utmost importance to us.
WESTWEGO, LA
Shuntel F|2024 GMC Terrain
Confirmed Service Customer
10/8/2025
Go for the most part, it just took too long I drop my car off for 8am , it was not ready until after 12 noon .
10/9/2025
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
GRETNA, LA
Tyronne P|2021 GMC 1500 Sierra
Confirmed Service Customer
10/8/2025
It was very pleasant
10/10/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Lloyd M|2024 GMC Sierra 2500 HD
Confirmed Service Customer
10/8/2025
great service
10/11/2025
Lloyd, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
GRETNA, LA
Kevin S|2025 GMC Terrain
Confirmed Service Customer
10/9/2025
Service is always quick and professional.
10/11/2025
Kevin, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
KENNER, LA
Lynn P|2022 GMC 2500HD Sierra
Confirmed Service Customer
10/10/2025
Danielle was very professional, courteous, knowledgeable, and patient. It was my first time working with her and I will request her assistance from here on out.
10/12/2025
We're happy you found our staff to be so supportive during your experience here at Legacy Westbank. Please let us know if there is anything else we can do for you; we are more than happy to help!
LAKE CHARLES, LA
Wayne E|2024 Buick Envision
Confirmed Service Customer
10/10/2025
Danielle and Becky are awesome. Very helpful and customer service was great!
10/12/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
WESTWEGO, LA
Bryan D|2024 GMC Sierra 1500
Confirmed Service Customer
10/10/2025
I went to this dealer about a very important recall on my 2024 Ultimate Denali 1500. They refused to accept the truck and I was sent away multiple times. I had to call GMC customer service department and report the dealership.
10/11/2025
Bryan, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Legacy Westbank, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (504) 517-0926 to discuss ways we can better serve you in the future.
HARVEY, LA
Jonathan T|2020 GMC 1500 Sierra
Confirmed Service Customer
10/26/2025
The Service Team were professional.
10/27/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Legacy Westbank and we hope to see you again.
GRETNA, LA
Linda M|2023 Buick Enclave
Confirmed Service Customer
10/29/2025
work done in a timely manner. Pleased with attention by service team member, Danielle
11/1/2025
Linda, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. Please let us know if there is anything else we can do for you; we are more than happy to help!
MARRERO, LA
Sharon H|2025 Buick Envista
Confirmed Sales Customer
10/29/2025
No hassle no trying to sell add Ons. They listened to what i wanted and came thru with GREAT price. Jaden the salesman was the best.
JADEN ROUSSELL
11/1/2025
Sharon, thank you for your kind review; we are happy to pass along your comments to the team here at Legacy Westbank! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SLIDELL, LA
David M|2025 GMC Sierra 1500
Confirmed Service Customer
10/31/2025
Great service and easy scheduling.
10/31/2025
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
BELLE CHASSE, LA
Brian R|2015 GMC 1500 Sierra
Confirmed Service Customer
10/31/2025
Excellent service. The best dealership in town
10/31/2025
Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
NEW ORLEANS, LA
Nickles J|2011 Buick LACROSSE
Confirmed Service Customer
10/15/2025
My service advisor, Danielle Emmons was courteous and professional. The service performed on my vehicle was completed within a reasonable time frame.
10/18/2025
Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
BELLE CHASSE, LA
Gregory D|2024 GMC Sierra 1500
Confirmed Service Customer
10/16/2025
I do not understand why you make appointments and still have to wait hours for an oil change.
10/19/2025
Gregory, thank you for reaching out to us. We regret to hear about the situation you have described. Please contact us at (504) 517-0926 so we can work with you to make this right.
BELLE CHASSE, LA
Nicole P|2023 Buick Encore GX
Confirmed Service Customer
10/17/2025
Think my front desk person was Danielle - she was awesome!
10/20/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GRETNA, LA
Carol T|2016 Buick Encore
Confirmed Service Customer
10/23/2025
They kept our vehicle for two days, charged us $175.00 for a diagnosis which they wanted to charge us over $800 to repair. We declined and had our vehicle fixed for significantly lower. I was very disappointed in Legacy.
10/26/2025
Carol, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (504) 517-0926 at your earliest convenience to discuss how we can turn this experience into a positive one.
TERRYTOWN, LA
James D|2023 GMC Sierra 2500 HD
Confirmed Service Customer
10/24/2025
Becky was a great assistance to getting my vehicle back in a timely maner.
10/26/2025
We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
TERRYTOWN, LA
William T|2021 GMC 1500 Sierra
Confirmed Service Customer
10/27/2025
Becky is always so courteous and thorough with her communication. Becky and Pat are why I keep coming back for service.
10/28/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LULING, LA
Joey G|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
10/30/2025
I recently purchased 4 new tires from Legacy and want to thank Danielle for her assistance with getting my truck done quickly. I would also like to thank Mr Melvin for coming pick me up at my house and giving me a ride to the dealership.
11/2/2025
Joey, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Heather B|2025 Buick Envista
Confirmed Sales Customer
11/4/2025
great experience
CHELSEA BECNEL
11/5/2025
Our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Take care!
MARRERO, LA
Paul B|2026 GMC Sierra 1500
Confirmed Sales Customer
10/31/2025
Everything was amazing. We felt the sales team was being straightforward and honest. Very knowledgeable and patient
COREY BELL
11/3/2025
We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!
MARRERO, LA
Christopher E|2025 GMC Sierra 1500
Confirmed Service Customer
11/3/2025
Wait time is a little long, but, acceptable. Technician left greasy locking nut key in my center console. Other than that. Good job.
11/4/2025
Christopher, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (504) 517-0926 when you have a chance. Thank you, and we look forward to hearing from you.
LULING, LA
Donald S|2023 GMC Sierra 1500
Confirmed Service Customer
11/5/2025
Service was awesome
11/5/2025
Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
MARRERO, LA
William R|2022 GMC 1500 Sierra
Confirmed Service Customer
11/5/2025
In and out quick!! Great service
11/5/2025
William, we're glad everything was completed quickly and to your satisfaction! We can't wait to see you again, have a great day.
WAVELAND, MS
Keitheon T|2023 GMC Acadia
Confirmed Service Customer
11/13/2025
Had and issue with my vehicle where the check engine light came on so I called LEGACY GMC and talked to Ms. Rebecca (Becky) about my situation and she was very kind and told me to bring it in as soon as possible after work. When I got there Becky checked out the problem and got the mechanics to check out my vehicle immediately. They fixed the problem with my vehicle within under an hour and I was very impressed. I would definitely recommend Becky if you are going to LEGACY GMC. She was fantastic.
11/14/2025
Keitheon, we appreciate your positive review about your recent experience with us! We are happy to pass along your comments to Becky here at Legacy Westbank! Please let us know if there is anything else we can do for you; we are more than happy to help!
HARVEY, LA
Jennifer G|2024 GMC Canyon
Confirmed Service Customer
11/17/2025
Always a great experience!
11/18/2025
Jennifer, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Legacy Westbank
LULING, LA
Gabrielle S|2024 Buick Envista
Confirmed Service Customer
11/22/2025
My experience was excellent. The staff was helpful, the process was smooth, and I truly felt taken care of. I appreciate the transparency and customer service throughout my visit.
HARVEY, LA
Anisha A|2023 GMC Terrain
Confirmed Service Customer
11/22/2025
Danielle was very pleasant and professional
11/24/2025
Anisha, thank you for your kind review; we are happy to pass along your comments to Danielle here at Legacy Westbank! We hope to be of service to you again in the future. Best wishes, Legacy Westbank
NEW ORLEANS, LA
Charles W|2022 GMC 1500 Sierra
Confirmed Service Customer
11/25/2025
Winning in early in the morning and didn’t leave the dealership till 6:00 PM and they still didn’t solve the problem
11/25/2025
Charles, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (504) 517-0926 to discuss your concerns, as your satisfaction is of utmost importance to us.
HARVEY, LA
Cianjanae P|2024 Buick Envista
Confirmed Service Customer
11/26/2025
Vincent was very helpful and provided excellent customer service.
11/26/2025
Thank you for your kind review; we are happy to pass along your comments to Vincent here at Legacy Westbank! Feel free to reach out to us if you need anything. Have a wonderful day.
NEW ORLEANS, LA
Wendy B|2021 GMC Canyon
Confirmed Service Customer
12/1/2025
Very professional and friendly service.
12/2/2025
Wendy, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
MARRERO, LA
Lydia M|2023 GMC Acadia
Confirmed Service Customer
12/1/2025
I was greeted with a very warm smile from the gentleman and service was quickly. Casher was very polite and friendly.
12/2/2025
Lydia, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GRETNA, LA
Wendy K|2019 GMC 1500 Sierra
Confirmed Service Customer
12/2/2025
Awesome Service! My GMC Sierra Pickup Truck needed an oil change/tire rotation. I did not have an appointment, however the service attendant fit me in and I only had to wait 11/2 hours for my service to be completed. I was vary thankful.
12/3/2025
Wendy, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
MARRERO, LA
William B|2024 GMC Sierra 2500 HD
Confirmed Service Customer
12/3/2025
Very courteous and responsive to assist with my needs and knowledgeable of my questions.
12/3/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
BAY SAINT LOUIS, MS
Orville L|2024 GMC Sierra 1500
Confirmed Service Customer
12/3/2025
Danielle was my go to person and I was completely satisfied with the service that was performed on my truck. Thanks for being professional Danielle.
12/3/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
MARRERO, LA
Jerome H|2026 GMC Sierra 1500
Confirmed Sales Customer
12/3/2025
Delvin is a very knowledgeable and informative salesman. He answered all questions and gave timely responses to our long distance sales purchase. Delvin even went out of his way to pick me up at the airport on his day off and send me down the road in my new GMC Sierra truck! Hat off to you, Delvin!
DELVIN WILLIAMS
12/4/2025
Jerome, we're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!
AITKIN, MN
Allen R|2024 Buick Enclave
Confirmed Service Customer
11/11/2025
Service department was very easy to work with. Vincent Clark was super! personable and knowledgeable with a great attitude. Thanks for the great experience!
11/12/2025
Allen, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Oliver M|2025 GMC Sierra 1500
Confirmed Service Customer
11/13/2025
Great experience
11/14/2025
Oliver, we are very happy we could provide you with a positive experience! We hope to see you soon!
MARRERO, LA
Ross C|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
11/13/2025
Work was done in a timely fashion and service personnel was knowledgeable
11/14/2025
Ross, it is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Legacy Westbank and we hope to see you again.
NEW ORLEANS, LA
Madison M|2022 Buick Encore
Confirmed Service Customer
11/13/2025
Yall make this so easy. Taking in the vehicle, doing the work, quick response, and this is just fantastic service! That’s why I go through yall all the time ! I appreciate every single one of you and the hard work!
11/14/2025
Madison, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
MARRERO, LA
Carnell B|2019 GMC 1500 Sierra
Confirmed Service Customer
11/17/2025
None at this time,
11/18/2025
Carnell, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
MARRERO, LA
Donald G|2022 GMC 1500 Sierra
Confirmed Service Customer
11/21/2025
Good experience. Only problem was it took 2 hours for an oil change and tire rotation. That’s with an appointment.
11/23/2025
Donald, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Premier N|2015 GMC Yukon
Confirmed Service Customer
12/4/2025
VINCENT AND THE STAFF IN SERVICE DID A FIRST CLASS JOB.
12/5/2025
Our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Take care!
HARVEY, LA
Kevin S|2024 GMC Yukon XL 1500
Confirmed Service Customer
12/9/2025
Quick great and friendly service.
12/10/2025
Kevin, we're glad everything was completed quickly and to your satisfaction! If you're ever in need of more help, please let us know!
KENNER, LA
Gerald G|2024 GMC Terrain
Confirmed Service Customer
12/11/2025
Great service department, every one was very courteous, helpful & friendly. Thanks Gerald Gerdes
12/12/2025
Gerald, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
RIVER RIDGE, LA
Tyronne P|2021 GMC 1500 Sierra
Confirmed Service Customer
12/4/2025
First of all I said the apartment for 4:15 p.m. on a Friday they decide to cancel my appointment say no mechanics will be that at that time so they scheduled me for Saturday morning that wasn't okay cuz I had things to do
12/5/2025
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to make this up to you. Please contact our manager at (504) 517-0926 so we can make your experience a positive one.
MARRERO, LA
John P|2026 GMC Sierra 1500
Confirmed Sales Customer
12/8/2025
Chelsea Becnel was great as was Deana and Cody Beckham
CHELSEA BECNEL
12/8/2025
John, thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
BELLE CHASSE, LA
Kenneth J|2024 GMC Sierra 1500
Confirmed Service Customer
12/11/2025
Becky is the best service Rep at Legacy West Bank. She answers every time you call her. She makes herself regularly available has an answer for every question for any problems that may arise. I really appreciate her and all that she does when I come.
12/14/2025
Kenneth, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. Thank you again for choosing Legacy Westbank and we hope to see you again.
WESTWEGO, LA
Gloria C|2018 GMC Yukon
Confirmed Service Customer
12/11/2025
I am always made to feel that they are doing everything that can be done to resolve my problems. Becky, does everything to make sure I am please with the service.
12/12/2025
Gloria, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. Please let us know if there is anything else we can do for you; we are more than happy to help!
WESTWEGO, LA
Raynetta L|2025 GMC Sierra 1500
Confirmed Service Customer
12/15/2025
First, I want to say that the sales department is the Bomb.com. Service is another thing all together. When I walked in around 3:45 pm the first week of December, I noticed there were 3 service reps at their perspective desk acting extremely busy. So busy that not one of them acknowledged me standing there. The first was a white male, another Caucasian /Indian female rep and an Asian rep. I stood there for about 7 mins before the Asian rep rushed past me going out of the door. She said that she will help me if the male rep that was on the phone having a non service related conversation hadn’t helped me before she came back in. I have no idea where the other rep disappeared to. So I remain in the same spot waiting. Shortly afterwards, Mr. Roe(after my service, I realized he was Mr. Roe) walked out from the back office and asked if I was being helped. Suddenly, the guy having the conversation on the phone was available. He said he thought the Asian service rep was helping me. I politely told Mr. Roe what the Asian service rep stated to me in ear shot of the male employee. Mr. Roe then walked out with me to my 2025 GMC Denali and discussed my issue. He then told me to make an appointment. I then made an appointment with the Asian service rep. I arrive on December 11th at 7:30 am for my appointment. At the time, there were about 4 vehicles parked in front of me. Because I’ve only had my vehicle for a few months, this is my first service visit. I parked and walked in the building. The female service rep stated that she will come out to the vehicle and check me in. She was very frantic. She stated that she was trying to get the other vehicles parked in the service area moved to the back. She came out and proceeded to check each vehicle in. As she was checking the vehicle parked in front of me, the Caucasian male service rep came up to my vehicle. I later discovered his name is Vincent. He checked our vehicle in, asked for my phone number and my husband explained the purpose for our appointment. He then walked my husband into the building and asked for our contact number again. That took about 10 mins. At 2:38 pm, I called the Legacy service department to inquire about my vehicle. Vincent answered. I asked if the service on my vehicle will run past 3:30pm? If it was, I will get a ride there. If it was finished, I would’ve asked if the transport person could pick me up. Vincent stated that my vehicle was not complete and it was probably not going to be completed and that the person I had an appointment with no longer works there and that he had his own appointments and that he was accommodating me. I simply asked for his manager’s name. He stated it was something Roe. I repeated the name by spelling it. I asked if it was Rowe? He stated Roe matter of factly! I also asked for the number to reach him. He stated.” It’s the same number.” About 15 minutes later, I received a call from Vincent stating that my vehicle was actually in the stall and it was ready. Once I was off, my husband dropped me off. I walked in and was told by someone to go to see the cashier to retrieve my vehicle. As I walked over to the cashier’s window I observed Mr. Roe sitting in the chair of the person I made the appointment with that is no longer employed there. Once I completed my transaction with the cashier and proceeded to leave, Mr. Roe said have a happy holiday. I turned and asked what his name was, he stated his first name. I can’t remember what he said. I asked if his last name was Roe? He stated that it was. I told him from across the room that I will be contacting him soon. He asked if I wanted to speak at the moment. I stated that I will gather my thoughts and reach out. This is me reaching out. I’ve heard of a lot of dealerships with horrible service reps. I have never been treated or spoken to the way that I was by Vincent at any of the dealerships I’ve frequented. The customer service by the service providers is very unprofessional. I was not greeted when I walked in nor was I going to be helped if it wasn’t for Mr. Roe. That’s very disheartening being that my vehicle is only a few months old and I literally live about 5 mins away and will have to return for services on my $79000 vehicle. I’m absolutely not looking forward to it. Now when I purchased my vehicle, I gave raving reviews about Legacy. It saddens me to have experienced such disrespect in the service department. Just like I have rave reviews, I will have to do the opposite for the service department. And not to flex but in 3 months, I’ve received over 50000 views of my Legacy reviews!
MARRERO, LA
Patrick R|2014 Chevrolet Impala Limited
Confirmed Service Customer
12/15/2025
THE STAFF ARE ALWAYS GREAT. QUICK SERVICE FOR OIL CHANGE WITH TIRE ROTATION AND TIRE REPAIR.
12/16/2025
Patrick, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
SLIDELL, LA
Terry M|2023 GMC Sierra 1500
Confirmed Service Customer
12/22/2025
It was amazing, my appointment was for 0900 and I was gone with 2hrs .Becky is awesome, she keeps you informed of what's going on with your vehicle, thanks Becky.
12/22/2025
Terry, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. Please don't hesitate to reach out to us if there's anything more we can do!
GRETNA, LA
Renay S|2014 Buick Encore
Confirmed Service Customer
12/22/2025
Excellent customer service from Customer Service Representative Vincent. From the first phone call inquiring regarding an appointment for auto repairs, Vincent was very courteous and inviting. Vincent was easy to talk to and seemed really concerned about my issues. Vincent provided detailed information regarding my car repair needs and the pricing. Much appreciated help. We need more people like Vincent whom are people person and love what they do.
12/23/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GRETNA, LA
Isaac S|2024 GMC Sierra 2500 HD
Confirmed Service Customer
12/11/2025
Staff was nice. Dropped truck off for recall and fix what was causing the check engine light to be on. Got a call and said it was fixed. Went to pick it up and truck lights are flashing as well as check engine light was still on. Left, and got a call several hours later and said it was my battery that caused my lights to flash on and off. Got battery replaced. Yall called me up and said truck was ready again. Had to find another ride to yall only to find out check engine light was still on. Yall pulled truck around back and a short while had it back upfront, only to find out the lights are still flashing. Going to bring truck to another dealership for repairs yall caused.
12/12/2025
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (504) 517-0926 when you have a chance. Thank you, and we look forward to hearing from you.
BURAS, LA
Martin B|2025 GMC Sierra 2500 HD
Confirmed Service Customer
12/12/2025
Excellent service
12/13/2025
Martin, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
RIVER RIDGE, LA
Wayne E|2024 Buick Envision
Confirmed Service Customer
12/17/2025
Becky is absolutely exceptional, she is very informative and keeps us up to date on everything as it was being done. She knows and does everyone's job around this place and treats all customers with respect and like family!! Will definitely recommend all my friends and family to come see Becky Thompson in Service
12/18/2025
Wayne, we're happy you found our staff to be so supportive during your experience here at Legacy Westbank. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WESTWEGO, LA
Glenn L|2025 GMC Sierra 1500
Confirmed Service Customer
12/26/2025
Service on my truck was as expected. Took 2 hours with an appointment and the driver never picked me up after an hour wait to get my truck. I had to get my own ride. Just so inconvenient being 2 hours for an oil change + another waiting for ride.
12/26/2025
We regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (504) 517-0926 so we can make your experience a positive one.
HARVEY, LA
Kay L|2021 GMC 1500 Sierra
Confirmed Service Customer
1/5/2026
The team at Legacy took great care of me. They were very professional and polite, especially with the fact that I was having other issues with my truck that involved corporate. I was truly stressed out about what was going to be taking place but Vincent and Pat made sure I was comfortable and understood what was to take place with the vehicle.
1/6/2026
Kay, thank you so much for your positive comments about Legacy Westbank! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEW ORLEANS, LA
Craig R|2019 GMC Canyon
Confirmed Service Customer
1/9/2026
Service was great, didn’t take that long.
1/9/2026
Craig, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
WESTWEGO, LA
Marty E|2026 GMC Yukon
Confirmed Sales Customer
1/10/2026
The best car buying experience we have had.
DELVIN WILLIAMS
1/11/2026
Marty, Congratulations on your new vehicle! We do hope we can be of assistance in the future. Take care!
LAFITTE, LA
Charles R|2015 Buick LaCrosse
Confirmed Service Customer
1/15/2026
The best thing available to customers was the ride home. Did not have to wait for the service to my car which was provided in a timely manner. The ability to obtain transportation is my reason for returning to the dealership for service.
1/15/2026
Charles, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEW ORLEANS, LA
Melvin T|2023 Buick Envision
Confirmed Service Customer
1/19/2026
Service was perfect! Awesome staff!
1/20/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
MARRERO, LA
Amanda C|2024 GMC Acadia
Confirmed Service Customer
1/20/2026
Service is great but especially Becky & Mr Pat. It’s the parts on the 2025 Acadias I have brought my car in for new breaks within 6 months of having it and then 2 times for the coolant line leaking tremendously. But I was given a loaner which helped out. It’s the inconvenience of having to bring it in time after time
1/21/2026
Amanda, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA
Anas S|2011 GMC Acadia
Confirmed Service Customer
12/23/2025
Brought the car over there. Stay there for a week. They said they fixed they went to go pick it up and the car didn't even run. And they didn't even do a diagnostic after I told the lady when I set the appointment to make sure they do a diagnostic after they finished. To make sure everything's running good. Charge me. $600? And now I'm bringing it back. And it looks like it's got a bunch of kids working in the mechanic shop. I don't know what they're doing.
12/24/2025
Anas, thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (504) 517-0926 when you have a chance. Thank you, and we look forward to hearing from you.
SWEDESBORO, NJ
Bobbie W|2019 GMC 1500 Sierra
Confirmed Service Customer
12/31/2025
Everything went very well, my service rep Rebecca is a Darling. I was very satisfied she deserves a raise. 👍🏾
1/1/2026
Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
GRETNA, LA
Ray B|2021 GMC Acadia
Confirmed Service Customer
1/7/2026
Service Advisor Vince very helpful and nice. Antenna Cover Shark Finn fell off my vehicle. GM does not sell just the cover must buy the complete antenna assembly to get the PLASTIC cover. PAID $553. I left Dealership. Later I discovered it was loose and not properly tightened. Another trip back to the Dealership to get it corrected. Ughhh. GM knows this is a common problem but none of the warranties cover it!!
1/7/2026
Ray, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (504) 517-0926 when you have a chance. Thank you, and we look forward to hearing from you.
HARVEY, LA
Robert B|2023 Buick Enclave
Confirmed Service Customer
1/8/2026
Appointment was spot on ,service writer was informative and knowledgeable of the necessary work that was going on, I was very satisfied with the work and timely manner of being done
1/9/2026
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARRERO, LA